All About Hni

Course details

Professional Training for Senior Managers is available here with us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Effective communication
• Strategy and planning
• Constructive de-briefing
• Team Management
• Quality Learning Processes
• Motivation skills
• Interpersonal skills
• Setting Targets
• Contingency Planning and Delivery

Course details

Team Building Course - Plan like a Chef is available for the leaders. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Build awareness of the importance of backwards planning to meet deadlines
• Learn how to work as a team on multiple projects all at once
• Learn how to formulate and execute a plan, assign roles, and meet pre-set expectations
• How to measure the effectiveness of execution by assigning milestones and quality based benchmarks.
• Guide the team members on how to go through the 4 stages of team development (Forming, Storming, Norming, Performing)
• Building awareness on how to manage conflict while performing under pressure
• Celebrating success: The importance of counting team achievements
• Creating a road map on how to avoid the pitfalls in the future while working on team projects

Course details

Basic Course on Strategic Planning is provided here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Overview of the Balanced Scorecard (BSC)
• Introduction to performance management and measurement
• Definitions
• Advantages of using BSC performance systems
• Contrast private sector and public agency use of scorecards
• Key questions the BSC seeks to answer
• Sample BSC performance measures
• Meeting the challenges of scorecard systems
• Indicators of successful projects
• Building the Balanced Scorecard
• Using an organisational assessment to set vision, mission and strategy
• Identify customer groups and develop the Customer Value Proposition
• Develop strategic themes and strategic results
• Develop strategic objectives and strategic success drivers
• Strategy mapping - develop cause-effect relationships among the objectives
• Derive Strategic Performance Measures, Targets
• Develop Strategic Initiatives
• Define Criteria for Selecting Initiatives
• Implementing the Balanced Scorecard
• Implementation issues
• Aligning strategy and work throughout the organisation
• Collect, verify and validate performance data
• Transforming data into information
• Developing an internal and external communication plan
• Cascading the scorecard throughout the organisation
• Employee motivation
• Linking strategy to resource decisions
• Linking performance to rewards
• Scorecard roll out, training and change management
• Using performance information to improve organisation performance
• Next Steps
• Integrating the scorecard with other enterprise management systems
• Integrating the scorecard with other enterprise information systems
• Best practices
• Getting Your Scorecard On Track
• Overcoming obstacles and challenges within your organisation
• Integrating the scorecard with other enterprise management and information systems
• The role of consultants
• Time and schedule estimates
• Develop an Action Plan based on your organisation's readiness

Course details

Course on Strategic Planning and Management is available. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• What is a Vision? What is a Mission?
• Communicating the Vision and Mission
• Organisational core values
• Planning: strategic, tactical and operational
• Strategic Thinking vs. Strategic Planning and “Helicopter View”
• The Strategic Planning and Control Process
• Creativity and Brainstorming
• Tools and Techniques for internal analysis
• The SWOT Analysis
• Balanced Scorecard
• Tools and techniques for external analysis
• PEST/PESTLE Analysis
• Competitive advantage/unique selling points
• The Extended Boston Consulting Growth Share Matrix
• Porter's five competitive forces
• Growth drivers
• Monitoring The Strategic Plan implementation
• Elements for strategic success
• Recognising the need for change
• Benefits of strategic management
• Setting strategic objectives
• SMART(ER) objectives and goals
• Criteria of effective action plans
• Linking goals, strategies, action plans and budgets
• Motivating employees to accept and 'buy in' to new strategy
• Implementing the strategic plan
• Communicating the strategic plan
• Developing control systems and performance measures
• The Balanced Scorecard

Course details

Professional Course of Process Methodology on Managing - Measurement - Improvement is available here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Process Methodology definitions, tools and concepts
• SIPOC approach and its applications
• Data Flow Diagrams and process visualization
• Process measurements and Key Performance Indicators
• Process Methodology in your organization; establishing the system

Course details

Modular Course on EFQM Model is available here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• This course aims at teaching organisations the basics about Excellence Models, its implications, benefits and implementation
• Assess an organisation using the EFQM Model
• Pathway to ‘Excellence’ through a practice-based learning model
• Facilitate in producing Leaders who will drive continual improvement and outstanding quality measures in the company
• A framework for measuring the strengths and areas of improvement of an organisation across all of its activities
• An internally driven quality measurement and assessment tool to evaluate self and company’s performance

Course details

ISO 9000 - Quality and Excellence Training is providede here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• This course aims at teaching organisations how to establish a QMS; its inputs, processes and outputs
• Implement quality management system to improve overall performance and increase customer satisfaction
• Specify tests and measurements that identify problems and helps improve output quality to better meet the needs of its customers
• Attain, manage and maintain accuracy and compliance with applicable standards
• Using quality objectives to drive strategic performance improvement within the company.
• Establish MEASUREABLE quality objectives, understand the process at relevant functions and levels within the organisation and COMMUNICATE these at all levels in order for each employee to understand the significance of this process

Course details

Quality Management Learning Program is available here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• A comprehensive overview of Quality Management (QM) and Quality Control (QC)
• Familiarity with core QM terminology
• Learn state-of-the-art concepts in QM and how to apply them
• Understand how to apply QM principles in a variety of production and service fields
• Master statistical techniques in QM without the need for previous expertise
• Acquire sufficient knowledge to develop, control and improve your QM processes

Course details

Professional Project Management Boot Camp Course is conducted here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Define projects, project management and project managers
• Identify the importance of the Project Management Body of Knowledge (PMBOK) and Project Management Institute (PMI)
• Identify the five process groups and nine knowledge areas as defined by the PMI
• Describe and explore the triple constraint
• Perform a project needs assessment and write goals, requirements and deliverables
• Create key project documents (SOW, planning worksheet, project charter)
• Build a project schedule by estimating time, costs and resources
• Understand and use the work breakdown structure (WBS)
• Create project planning documents (schedule, risk plan and comms plan)
• Use planning tools, including the Gantt chart, network diagramme and RACI chart
• Establish and use baselines
• Monitor and maintain the project

Course details

Project Risk Management Training is done here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Understanding Risk Management
• The need for risk management and its benefits to the business
• Importance of the effective identification, assessment and management of risk
• Definition of a risk
• Difference between risks, issues and assumptions
• Requirements for effective risk management
• Barriers to effective risk management; and how to address them
• The Five Elements of Risk Management
• Scope and intensity of risk management
• Degree of risk tolerance considered acceptable to the organisation
• The risk management process
• Roles and responsibilities in risk management
• Documents and products used in risk management
• Identifying All Credible Risks
• Types and categories of risks present in specific business areas
• Methods of capturing the relevant risks and how to use them
• Describing risks to enable effective risk analysis
• Identifying the causes of risks
• Classifying identified risks to aid analysis
• Identifying residual risk that remains after existing business controls have been taken into account
• Assessment of Identified Risks
• Three business reasons for analysing risk
• Risk analysis to convert the risk statements into decision making information
• Risk analysis process
• Establishing criteria for determining probability & severity of impact, for risk assessment consistency
• The Risk Assessment Matrix
• Determining overall risk level; high, medium or low
• Action Planning
• Risk management action planning, focusing on high level risks
• The five major types of actions for managing risks
• Examples of the five major types of actions for managing risks
• Using a Risk Register
• Purpose of recording risk details in a Risk Register
• Details to include in the Risk Register
• Importance of allocating an owner for each risk
• Responsibilities of the risk owner, and the support they require
• Using the Risk Register for monitoring and controlling risks
• Updating the Risk Register
• Risk Monitoring and Control
• The steps and actions involved in monitoring and controlling risk
• Limit Testing Method to monitor and control medium and low level risks
• Frequency of monitoring and controlling risks
• Communicating risk monitoring results with key staff and stakeholders
• Managing stakeholders perceptions
• Tracking changes in risks
• Closure of Management of Each Risk
• Recording of closure or passing of risk on the Risk Register
• Recording of action taken to mitigate and manage the risk
• Capturing lessons learned from risk management for use in future risk management

Course details

Body Language Training Sessions are available here for the students who wants to incorpate in for the betterment of their professional and personal lives. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Understand the basics of body language - personal appearance, vocal cues, posture, physiology and breathing
• Learn how body language affects people's perception of us, and how it can help you to build rapport and influence people
• Gain an in-depth understanding of positive and negative body language
• Develop personal presentation skills to enhance first (and lasting)  impressions
• Understand how culture affects interpreting emotions and facial expressions
• Understand different gestures and signals to read between the Lines
• Become a 'human lie detector' to detect deception and lies

Course details

Business Etiquette Course on International Protocol is available. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Understanding Etiquette
• Etiquette Defined
• The Importance of Business Etiquette
• Networking for Success
• The Meet and Greet
• The Dining in Style
• Eating Out
• Business Email Etiquette
• Addressing Your Message
• Grammar and Acronyms
• Top 5 Technology Tips
• Phone Etiquette  
• The Written Letter
• Dressing for Success
• The Meaning of Colours
• Interpreting Common Dress Codes
• Deciding What to Wear
• International Etiquette

Course details

Advanced Training on Problem Solving and Decision Making is available with us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Understand the difference between creativity and innovation
• Understand what limits our creative potential, organisationally and personally
• Master skills for day-to-day handling of decision situations
• Understand the importance of identifying and clarifying issues to be resolved
• Obtain techniques to identify the "real" problem and magnitude of impact
• Learn how to find the root cause of a problem
• Familiarity with priority setting and determining appropriate techniques and tools to deal with issues
• Learn creative thinking techniques to develop options and novel solutions
• Recognise and remove barriers to creativity to foster an innovative culture
• Explore ways to exercise sound judgment in evaluating and solving problems
• Learn how to develop criteria for evaluation of options and assessment of risk
• Understand the relationship between risk taking and creative thinking

Course details

Business Etiquette Training for Business Success is available with us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Define etiquette and understand how it is valuable to companies and other organisations
• Explain the four basic behavioural styles and how to adapt to each
• Demonstrate effective self introductions, introductions of others and small talk
• Identify the 'Three Cs' of a good impression
• Define appropriate and inappropriate office behaviour
• Be familiar with the four levels of conversation and use them appropriately
• Understand place settings, napkin etiquette and basic table manners
• Describe appropriate office dress
• Identify and rephrase blunt wording for more professional communication

Course details

Personal Management Course is available with us. Manage yourself for future success & achievement with this training. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution. Course fundamentals are as follows:

Taking Initiative:

• Take initiative
• Manage change
• Respond proactively
• Keep commitments
• Take responsibility and have accountability
• Have a positive influence on results

Having A Planned Path:

•  Define vision and values
• Create a mission statement
• Set measurable team and personal goals
• Start projects successfully
• Align goals to priorities
•  Focus on desired outcomes

Achieving Your Highest Priorities:

• Execute strategy
• Apply effective delegation skills
• Focus on important activities
• Apply effective planning and prioritisation skills
• Balance key priorities
• Eliminate low priorities and time-wasters
• Use planning tools effectively
• Use effective time-management skills

Implementing The Golden Rule:

• Build high-trust relationships
• Build effective teams
• Apply successful negotiation skills
• Use effective collaboration
• Build productive business relationships

Stretching Your Capabilities:

• Apply effective interpersonal communication
• Overcome communication pitfalls
• Apply effective listening skills
• Understand others
• Reach mutual understanding
• Communicate viewpoints effectively
• Apply productive input and feedback
• Apply effective persuasion techniques

Empowering Your Accountability:

• Leverage diversity
• Apply effective problem solving
• Apply collaborative decision making
• Value differences
• Build on divergent strengths
• Leverage creative collaboration
• Embrace and leverage innovation

Renewing Your Being:

• Achieve life balance
• Apply continuous improvement
• Seek continuous learning.

Course details

Business Ethics Professional Training is available here. This training is for the working professionals. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Understand what 'business ethics' is
• Learn how to make ethical decisions
• Receive practical tools to implement ethics in the workplace
• Understand employee rights to enable and create privacy, harassment and technology policies
• Understand your business and social responsibilities
• Learn how to balance personal and organisation ethics
• Learn when to "blow the whistle"
• Be able to identify unethical behaviours

Course details

Proefessional Program on Conflict Management is provided here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• An overview of the definition of conflict and what conflict resolution means
• Familiarity with the six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Explore how Emotional Intelligence (EQ) is relevant to managing conflict
• Learn how to analyse your personal strengths and weaknesses in Emotional Intelligence
• Master communication tools such as the agreement frame and open questions
• Understand how to use EQ to deal with anger, lack of assertiveness and stress
• Learn how to use conflict resolution tools to prevent conflict

Course details

Emerging Leaders Programme - ELP is available with us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• An overview of the difference between being a Manager and becoming a Leader
• Familiarity with Transformational Leadership, the Great Man theory and Trait Theory
• Explore the benefits of using Emotional Intelligence (EQ) in your leadership approach
• Learn how to gauge the people you lead and adapt your leadership style for each
• Identify ways to express yourself assertively; using listening skills to overcome barriers
• Learn how to build trust, respect and rapport to manage upwards as well as downwards
• Master strategies for managing conflict and motivating employees to adapt to change
• Develop Coaching skills to promote problem-solving and boost team effectiveness
• Learn how to take managed risks and build creative decision-making skills

Course details

The success of one’s career depends greatly on the ability to recognise the job-related values that are important to the individual as well as the hiring company. In your resume, you must put forth the strong impression that you are the best option for the companies’ employment needs. Cover letters, when introducing a strong, well prepared resume, should be brief and to the point. Having a collection of your best work available in a portfolio is a great way to not only tell the employer what you are able to do, but also to show them what you have done for others. Going into an interview without preparation is never advisable. Success doesn’t come to you. You go to it.

• Learn how to evaluate your skills and career aspirations to target the right jobs
• Understand how to develop your CV as your image for best results
• Master the dos and don'ts of the job market to get The Interview
• Identify the critical steps to prepare for your interview
• Obtain techniques to overcome your jitters and build self-confidence
• Understand how to excel at psychometric tests and competency-based interviews
• Master the art of dressing for success and the basics of business etiquette
• Identify how to ask the right questions at the end of an interview and follow up after

Course details

Interview Skill Training for Interviewee is provided here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Career success depends greatly on the ability to recognise the job-related values that are important to the individual as well as the hiring company
• In your resume, you must put forth the strong impression that you are the best option for the companies’ employment needs.
• Cover letters, when introducing a strong, well prepared resume, should be brief and to the point.
• Having a collection of your best work available in a portfolio is a great way to not only tell the employer what you are able to do, but also to show them what you have done for others.
• Efficient networking can be the difference between applying for a job and applying and getting a job.
• Success doesn’t come to you…you go to it.
• Going into an interview without preparation is never advisable

Course details

Intermediate - Advance Training on MS PowerPoint is available here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• A complete guide to upgraded version of PowerPoint
• An overview of the features available in Microsoft PowerPoint
• Learn how to create professional slideshow presentations
• Learn how to manipulate slides, format text and text boxes
• Learn how to integrate transitions, animations, dynamic content and videos
• Learn how to use and create templates and themes

Course details

MS Project Learning Classes are available with us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

Part 1 Simple Scheduling

• A guided tour of project
• Creating a task list
• Setting up resources
• Assigning resources to tasks
• Formatting and sharing your plan
• Tracking progress on  tasks

Part 2 Advanced Scheduling

• Fine-tuning task details
• Fine-tuning resource details
• Fine-tuning assignment details
• Fine-tuning the project plan
• Organising project details
• Tracking progress on tasks and assignments
• Viewing and reporting project status
• Getting your project back on track

Part 3 Special Subjects

• Applying advanced formatting and printing
• Customising project
• Sharing project information with other programmes
• Consolidating projects and resources.

Course details

MS Access Modular Course is available. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Work in Access
• Understand database concepts
• Explore tables
• Explore forms
• Explore queries
• Explore reports
• Preview and print Access objects
• Create databases from templates
• Create databases and tables manually
• Manipulate table columns and rows
• Refine table structure
• Create relationships between tables
• Create forms by using the Form tool
• Change the look of forms
• Change the arrangement of forms
• Sort information in tables
• Filter information in tables
• Filter information by using forms
• Locate information that matches multiple criteria

Course details

Course on MS Word is available here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

Microsoft Office :Beginning Word

• Getting Started with Word 
• Formatting and Working with Text in Word
• Organising and Arranging Text in Word
• Moving Around in Word 
• Structuring Word Documents
• Reviewing Documents in Word 
• Saving, Sharing, and Printing in Word 
• Customizing the Behavior and Appearance of Word 
• Drawing and Inserting Graphics in Word 

Microsoft Office :Advanced Word

• Using Themes, Backgrounds, Watermarks and Quick Parts in Word
• Adding Tables of Contents, Footnotes, Hyperlinks and Bookmarks in Word 
• Forms, Fields, and Mail Merge in Word
• Managing, Inspecting, and Recovering Word Documents
• Creating and Formatting Tables in Word
• Manipulating Tables in Word
• Embedding Charts and Tables in Word

Course details

MS Excel Learning Program is done here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

Chapter 1 - Setting Up a Workbook

• Creating workbooks
• Modifying workbooks
• Modifying worksheets
• Customising the Excel 2010 Programme Window
• Key points

Chapter 2 - Working with Data and Excel Tables

• Entering and revising data
• Moving data within a workbook
• Finding and replacing data
• Correcting and expanding upon worksheet data
• Defining Excel tables
• Key points

Chapter 3 - Performing Calculations on Data

• Naming groups of data
• Creating formulas to calculate values
• Summarising data that meets specific conditions
• Finding and correcting errors in calculations
• Key points

Chapter 4 - Changing Workbook Appearance

• Formatting cells
• Defining styles
• Applying workbook themes and Excel table styles
• Making numbers easier to read
• Changing the appearance of data based on its value
• Adding images to worksheets
• Key points

Chapter 5 - Focusing on Specific Data by Using Filters

• Limiting data that appears on your screen
• Manipulating worksheet data
• Defining valid sets of values for ranges of cells
• Key points

Chapter 6 - Reordering and Summarising Data

• Sorting worksheet data
• Organising data into levels
• Looking up information in a worksheet
• Key points

Chapter 7 - Combining Data from Multiple Sources

• Using workbooks as templates for other workbooks
• Linking to data in other worksheets and workbooks
• Consolidating multiple sets of data into a single workbook
• Grouping multiple sets of data
• Key points

Chapter 8 - Analysing Alternative Data Sets

• Defining an alternative data set
• Defining multiple alternative data sets
• Varying your data to get a desired result by using goal seek
• Finding optimal solutions by using solver
• Analysing data by using descriptive statistics
• Key points

Chapter 9 - Creating Dynamic Worksheets by Using PivotTables

• Analysing data dynamically by using PivotTables
• Filtering, showing and hiding PivotTable data
• Editing PivotTables
• Formatting PivotTables
• Creating PivotTables from external data
• Key points

Chapter 10 - Creating Charts and Graphics

• Creating charts
• Customising the appearance of charts
• Finding trends in your data
• Summarising your data by using Sparklines
• Creating dynamic charts by using PivotCharts
• Creating diagrammes by using SmartArt
• Creating shapes and mathematical equations
• Key points

Chapter 11 - Printing

• Adding headers and footers to printed pages
• Preparing worksheets for printing
• Printing worksheets
• Printing parts of worksheets
• Printing charts
• Key points

Chapter 12 - Automating Repetitive Tasks by Using Macros

• Enabling and examining Macros
• Creating and modifying Macros
• Running Macros when a button is clicked
• Running Macros when a workbook Is opened
• Key points

Chapter 13 - Working with Other Microsoft Office Programmes

• Including office documents in workbooks
• Storing workbooks as parts of other office documents
• Creating hyperlinks
• Pasting charts into other documents
• Key points

Chapter 14 - Collaborating with Colleagues

• Sharing workbooks
• Managing comments
• Tracking and managing colleagues’ changes
• Protecting workbooks and worksheets
• Authenticating workbooks
• Saving workbooks for the web
• Key points

Course details

PowerPoint Training Program is available here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

Microsoft Office : Beginning PowerPoint

• Getting started with PowerPoint 
• Visually enhancing PowerPoint Presentations
• Adding images to presentations in PowerPoint
• Using multimedia and animations in PowerPoint

Microsoft Office : Advanced PowerPoint

• Using advanced slide show tools in PowerPoint 
• Collaborating and sharing presentations in PowerPoint

Course details

Modular Course on MS Office - Outlook is provided here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Create and send messages
• Attach files to messages
• View messages and message attachments
• Configure Reading Pane behaviour
• View message participant information
• Respond to messages
• Save and update contact information
• Communicate with contacts
• Display different views of contact records
• Print contact records
• Schedule and change appointments
• Schedule and change events
• Schedule meetings
• Respond to meeting requests
• Display different views of a calendar
• Create tasks
• Update tasks
• Remove tasks and items from task lists
• Manage task assignments
• Display different views of tasks

Course details

Microsoft Visio training Course teaches the students about the fundamentals. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• An overview of the basic and advanced features available in Microsoft Visio 
• Learn how to create, format and manipulate shapes and apply decorative themes
• Learn how to use connectors and layout tools to build flowcharts and Org Charts
• Learn how to create and export timelines and Gantt chart to track project details
• Learn how to use and create templates and themes and use layers

Course details

Accounts Management training is done here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Study the dynamics of account management and deeply understanding your clients’ needs and buying behaviours
• Key areas pertaining to handling customer complaints and grievances
• Setting a benchmark for creating the goals and objectives of the key account manager
• A strategic insight to achieving better sales results and higher profit margins
• Study and comprehend the different types of buying conduct and its impact on buying choices.
• Ways to polish your negotiation skills

Course details

Professional Marketing Course for Competitive Advantage is available for the students. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• An overview of the scope of Marketing and principles of Marketing Management
• Familiarity with the core concepts, mission and objectives of marketing
• Explore ways to build and emphasise your Competitive Advantage
• Understand the importance of using market segmentation to target marketing effort
• Identify the stages of the Product Lifecycle and how to market products at each stage
• Master strategies for the mix of promotions that will lead to best results
• Learn how to organise and manage your Distribution Channels
• Familiarity with the process of Strategic Planning in marketing
• Understand how your attitude and superior personal relationships are key to success
• Master techniques for personal selling, advertising, public relations, sales promotions

Course details

Advanced Training on Negotiation Skills is available. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Overview of types and phases of negotiations and skills required for successful negotiation
• Cover the latest and upcoming techniques for negotiation
• How to negotiate successfully
• Enhancing and emphasising on the key negotiation skills that every professional should possess
• Studying BATNA (Best Alternative to a Negotiated Agreement) and ZOPA (Zone of Possible Agreement) in detail
• Avoiding standstill situations and deadlocks
• People management during negotiations
• Learn techniques for staying focused and managing your emotions
• Develop strategies to find mutual gain, reach consensus and terms of agreement
• Gain powerful non-verbal awareness to understand and use body language to recognise buying signals and overcome objections
• Learn how to manage disagreements and negotiate in difficult situations

Course details

Advanced Course on Sales Skills and Techniques are provided here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Understand sales forecasting, ways to give a sales presentation, account management and basics of customer relationship management
• The importance and ways to convert hot leads to sales
• Qualities of a superb sales professional
• Conduct a comprehensive Sales SWOT Analysis
• Understand the key concepts – Buying Cycle vs. Selling Cycle
• Optimise key strengths and work on your weaknesses as a sales person
• Learn how to tap new markets and effective ways to retain the current clientele
• The significance of managing customer relationships and learn that account management is the key to better sales
• Realise and learn the significance of maintaining your motivation levels when the sales cycle is on the downside.
• Develop your style and strategy for selling
• Develop exceptional skills of communication and persuasion

Course details

Sales Team Management Training Course is provided here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Stimulate and energise a sales team through different incentive measures
• Enhance sales abilities and perform efficient sales team management
• Inspirational measures by sales managers to keep their teams focused, motivated and interested in their work
• Teach the significance of being a consistent and steady team member and the importance of each members role in a team
• Developing skills required to be a powerful salesman
• Motivational techniques and the importance of staying inspired and excited about performing at the optimum level
• Learn ways to get the most out of your team
• What being productive means
• The principle of discipline and instill the importance of being consistent

Course details

Classroom Course on Media and Public Relations is available with us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Learn how to network for success and master your “Meet and Greet” opportunities
• Identify how to dress for success
• Obtain tips and techniques to write effectively
• Understand the importance of goal setting, and how to do it
• Explore how to manage media relations
• Learn how to plan issue and crisis communication
• Identify ways to make the best use of social media

Course details

Program on Leading through Coaching is made available by us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Why Coaching? Understand the true value of a coaching culture and its impact in helping management achieve improved business results through a loyal and highly engaged workforce
• Create Coaching Relationships to Manage Performance: Learn how to structure a complete coaching relationship with your employees and relate it to performance management and employees' development plans
• GROW Together: Provide the opportunity and encourage direct reports to go beyond individual effort, emphasising the achievement of common goals in their teams through the application of the GROW model
• Give and Take Feedback: Learn how to effectively give and receive feedback in a more collaborative and constructive manner linking performance management to coaching
• Manage Conflict One-on-One: Learn how to facilitate, guide and close discussions on one-on-one basis while successfully managing conflict and handling difficult situations through application of coaching skills
• Find your Way: Help others find their own solutions when it is appropriate by setting successful and achievable objectives for themselves
• Boost Self-Confidence: Increase your confidence and self-belief as leaders (not just managers) and empower direct reports to achieve desired business outcomes, and in doing so reduce demand for management effort and time
• Pay your Due: Build on and credit other peoples’ ideas and avoid putting others on the defensive to improve performance
• Develop Teamwork:  Make a positive impact on the quality of teamwork and productivity across the company by designing a mutually-agreed process for developing the team

Course details

Training on Strategic People Management is provided by us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Difference between operational management and strategic management
• Understand your role and the contribution you can make in decision-making
• Explore the benefits of using Emotional Intelligence (EQ) in the workplace
• Learn how to foster working relationships and manage upwards as well as downwards
• Obtain techniques to overcome common challenges faced by middle management
• Understand how to embrace change and motivate employees to adapt to change
• Develop the skills to focus on individual capabilities and enhance team performance
• Explore Situational Leadership and how to develop your people for best results
• Decode 'the big picture' for operations and front-line employees
• Identify how to keep yourself self and the team motivated at all times
• Successfully lead and manage teams to achieve business results

Course details

In this Comprehensive Leadership Training, we teach you to achieve through inspiration.Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Learn to sharpen your leadership skills and inspire others
• Understand the key functional areas of the business and manage them renewed knowledge and confidence
• Get ready to transform your organisation with new strategic thinking and direction
• Set the stage for innovative thought-processes and frameworks by influencing and communicating ideas
• Develop deeper awareness of macroeconomic trends and the external business environment
• Lead the organisation to explore and penetrate new markets and launch new products
• Leverage your personal leadership style to enhance your effectiveness in leading teams and drive optimal performance from your workforce
• Balance strategic priorities while establishing competitive advantage and directly contribute to the bottom-line
• Develop skills to tap the full potential of your organisation's human capital

Course details

This course will provide you training on how to handle harassment at work. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Identify the legal definition of harassment and what actions constitute harassment
• Understand the impact of harassment on the victim, the accused and the organisation
• Examine preferred actions to take in a variety of case studies
• Learn specific tips to ensure you can foster a workplace that discourages harassment
• Understand how cultures and backgrounds influence our ability to deal with harassment
• Learn how to develop and manage an internal code of conduct and grievance process

Course details

Event Management Training Program is available here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• The job description of an events personnel and their key roles and responsibilities
• A clear understanding of what to expect while managing events
• Understanding what event management is all about – from planning till the execution phase
• How to plan for emergencies and difficult situations
• Time management skills required to meet deadlines and organise efficiently
• Tap your creative side; study, analyse and approve the best possible layout
• The importance of working with and managing teams

Course details

Mentoring Skill Development Course is available with us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Explore mentor and mentee roles and the stages of a mentoring relationship
• Understand the need for discretion as a mentor and the Do's and Don'ts
• Identify the need for an agreement prior to beginning the mentor relationship
• Familiarity with the Gibbs model (and other) methods of mentee reflection
• Learn when to challenge and when to instruct to get the best results
• Understand the types of questions you can use to get different effects
• Master a model for implementing different levels of feedback
• Practice putting the learned skills into practice

Course details

Change Management Training Classes will let you lead, manage and embrace the change with intelligence. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Making Business Sense: Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
• Challenge the Comfort Zone! Embrace Change! Treating change not as something to be feared and resisted but as an essential element of the world to be accepted.
• The Right Attitude: Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are
• What's in it for Me? – Get an understanding of the five dimensions of the ADKAR model and the individual motivators for change
• Let go! Recognise that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be
• Seize the Right Opportunity: See change as an opportunity for self-motivation and innovation
• Emotionally Intelligent Change Management: List the steps necessary for preparing a change strategy and building support for the change by using the principles of emotional intelligence
• What needs 'Change'? Use needed components to develop a change management and communications plans, and to list implementation strategies at workplace
• Lead the Change: Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
• Indulge in Hurrahs! Utilise methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
• Exercise 'Match the Following': Use strategies for aligning people with a change, appealing to emotions and facts
• You can do it attitude: Describe the importance of resiliency and flexibility in the context of change

Course details

Women Leadership Programme is available. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• The Power Struggle
• What is it like to be a woman leader?
• Challenges faced by women leaders in the Gulf region
• Minimising gender bias in the workplace
• Emotional Intelligence
• Self-Discovery: Knowing your worth
• What Smart Leaders Know and Do
• The Four Skills of EQ
• You as a Manager
• Tools to Rid Your Team of Emotional Viruses
• Control and Impact
• Leadership Effectiveness and Managing Change
• Being an Authentic Leader
• Assertiveness and Influence
• Managing Up The Executive Ladder
• Different Leadership Styles for Changing Times
• Managing Change Individually and on a Corporate Level
• Building teams: collaboration, coordination and cooperation
• Managing Diversity and Cross-cultural teams
• Communicating for Success
• Gender, voice, authority and power
• Body Language and Your Impression on Others
• Detecting Red Flags
• Learning to say ‘No’
• Mastering the Art of Powerful Negotiations
• Setting Goals and Objectives
• Setting SMART Goals
• Focus on Results
• Work-Life-Balance: From ‘Myth’ to Reality
• Integrate not Disintegrate
• Making Smart Choices
• Achieving personal satisfaction from work
• Building Alliances and Self-Development
• Strong Networks = Positive Reinforcement
• Create your Personal Plan of Action (PPOA)

Course details

Effective supervision through proactive people management will be learnt through this training program. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• An overview of the role of a supervisor as a leader
• Learn the fundamentals of planning and organising
• Obtain tools to manage your time, including delegation to get more work done
• Master team building techniques to maintain great motivation in your team
• Understand the importance and use of performance management and improvement
• Master techniques to resolve conflict and manage change
• Understand how great communication and relationship management gets results
• Develop coaching and counselling skills to bring out the best in your team

Course details

Build an empowered and goal-oriented workforce after gaining the right knowledge from this course of Performance Management for Maximum Results. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

Introduction to Performance Management

• The context for performance management
• The principles of effective performance management
• The role of HR in performance management
• The role of Managers, Supervisors and Team Leaders in performance management
• Addressing the performance gap

Starting Well: Objectives and Feedback

• Introducing the principles to your team
• The importance of agreeing on objectives
• Quantitative and Qualitative objectives
• Providing feedback
• Positive reinforcement
• Developmental feedback

Relationships and Coaching

• Empowerment in practice
• Effective coaching
• Dealing with complaints
• Handling absenteeism and sickness problems
• The keys to improving attendance

Finishing Well: Making Appraisal a Motivating Experience

• The purpose of Performance Appraisal
• Monthly, Quarterly and Annual Reviews
• The practical issues
• Agreeing on the evaluation

Advanced Performance Management

• Emotional Intelligence
• Integrated strategic performance management
• Personal Development Planning

Course details

Understand the core of HR to promote organisational success  in this HR Training for Non HR Managers. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• An overview of the elements of effective human resources management
• Familiarity with best practices in staff recruitment
• Explore the role of excellent communication in building and maintaining good working relationships with subordinates
• Master techniques to build effective, motivated and productive teams
• Discover ways to make performance appraisals a beneficial process  for all
• Learn how to improve employees performance using coaching techniques
• Understand how to assess and specify staff training and development needs
• Learn effective ways to deal with compensation and benefits
• Understand how to handle medical leave, disability and leaves of absence
• Learn how to identify and stop workplace behaviour that expose your organisation to the risk of prosecution
• Develop the insight to professionally deal with personal issues that affect staff performance and absenteeism
• Explore tools to manage cases requiring discipline and termination

Course details

Training on Performance Management System for HR Professionals will help you in mapping your organisation with effective performance management & performance measurement system. The course fundamentals are as follows:

Performance management frame work

• What is performance management
• Why is performance management important?
• What are the characteristics of performance management system?
• How does performance management work?

Performance management process 

• Design
• Implementation Establishing job accountabilities
• Establishing performance measures
• Evaluation
• Development

Course details

The goal of this course is to provide you with the knowledge and skills that you can use to effectively manage human resources to achieve organisational goals. In order to achieve this goal, we will let you:

• Take a strategic approach to human resource management
• Assess the global human resources environment in which your organisation operates
• Forecast the human resource needs of your organisation or department
• Do a job analysis and competency audit of your organisation and/or department
• Identify competency gaps in your organisation or department
• Provide feedback to employees to help them reach personal and organisational goals
• Use powerful "coaching" questions to help employees attain personal and organisational goals
• Use competency-based recruitment and selection techniques
• Manage and motivate employees using the basic principles of strategic human resource management

Course details

Train the Trainer Course for Professionals are available with us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Understand the difference between training and presenting information
• Promote learner participation and involvement using effective questioning techniques in a training session
• Learn how to evaluate personal training strengths and areas to work on
• Explore the factors that promote learning
• Understand how to apply the concepts of Accelerated Learning in training
• Familiarity with recognised success measures to assess effective learning
• Define effective feedback.

Course details

With this Career Planning and Talent Management Course the students will gain detail professional insight. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

Career Planning

• Personal Growth
  • Adult development stages – factors affecting career choices
  • Personal life goals – career anchors
  • Assessing current life – career situations
• Career Development and Planning
  • Definitions: a career – career development - career planning
  • The phases of career planning
  • The importance of career development
• The Role of Managers in Career Development
  • Managers as the key players in development
  • How to train managers to develop their people
• The Role of Organisations in Career Development
  • Understanding the organisation culture
  • Impact of organisational policies on career development

Talent Management

• Introducing a Talent Management System
  • Creating a Talent Management System for Organisation Excellence
  • Four Steps to Creating a Talent Management System
• Developing the Building Blocks of Talent Management Building Block 1 - Competencies
  • Competencies: The First Building Block of Talent Management
  • How Competencies Create Economic Value
• Building Block 2 - Performance Management
  • Selecting the Right Performance Management System
  • Performance Appraisal: Myth and Reality
• Building Block 3 - Evaluating Employee Potential
  • Determining Every Employee’s Potential for Growth
  • Finding High-Potential Talent throughout the Organisation
• Building Block 4 - Recruiting Super keepers
  • Finding and Hiring Fast-Track Talent
  • Using a Talent Management Model for Selection: Guarding the Entrances to Your Organisation
• Talent Planning
  • Achieving Organisation Excellence through Talent Planning and Development
  • Developing Super keepers, Keepers and Solid Citizens: Measurement Makes a Difference

Course details

Introductory Training on KPI - Key Performance Indicators will let you master the right tools to align performance for organisational success. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Understand the fundamentals of Performance Management and how to link Key Performance Indicators (KPIs) with organisational objectives
• Learn how to develop Key Performance Indicators that are the right fit for your organisation
• Manage Key Performance Indicators in the organisation and avoid any drawbacks
• Gain in-depth understanding of how change management affects Performance Management

Course details

Modular Course on Job Description Writing is conducted here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Job Descriptions
  • Why should we have job descriptions?
  • Purpose
• Key components of a Job Description
• Definition, how to create and specifications
• Job evaluation and its relevance to JDs
• Recruitment and selection
• Person Specifications
  • Definition
  • Types
• From a legal point of view
• The 7-Point Plan
• Performance Management
• Review and wrap-up

Course details

Master the art of Policy Writing with this training program. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

Day 1  

• Definitions
• Why and when – Creating policy and procedures are important?
• Relationship of an organisation’s value with its policies and procedures
• Internal and External Clients
• Types – (Organisation, Human Resources, Administration etc)
• How to write/develop policies and procedures?
• Templates and styles
• Writing techniques

Day 2  

• Advantages
• Parties involved in policy creation process
• Using flow charts, tables and templates
• Manuals and guidebooks
• Mandatory Sections in writing policy and procedures
• Optional Sections in writing policy and procedures
• Importance of table of contents
• Turning written documents into Action Plans
• List of important titles
• Sharing within each department

Course details

Understand your vital role in objectively selecting the right candidate for the job with this program. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Familiarity with the PRICE structure; a logical approach to selection interviewing
• Master use of the Question Plan, using competency-based questioning techniques
• Learn how to prepare effectively for selection interviews
• Explore ways to build and maintain appropriate rapport with candidates
• Understand how to conduct selection interviews effectively and professionally
• Identify ways to manage the expectations of candidates when closing interviews
• Learn how to evaluate the interview to help select the best possible candidate

Course details

In this course study budgeting basics to improve decision making. Students who pursue this program will gain active learning through practical exercises. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

Day 1  

• Advantages of budgeting
• Key differentiating factors – Budget and Forecasting
• Types of Budgets
• What is a Master Budget?
• Sales Budget and its components – Projections, Sales Plans and Life Cycle of a Product
• New Business Budgets
• Budgeting templates
• Fixed and variable expenses
• Production and raw materials budgets
• Contingency Budgeting
• Income and financial statements

Day 2  

• Making budgets – step by step
• Cash budgets
• All about studying budgets, types of variances and variance analysis
• Capital budgets
• Project Management budgeting
• IRR, ARR, Payback and Present Values
• Conclusion

Course details

Training on Finance for Managers - Simulation Programme will have indepth tutoring on finance and budgets. The team competition consists of six business cycles in which teams have full decision-making power and are accountable for the results. In each cycle, teams develop and implement a business strategy for their company, which incorporates real-world dynamics, such as production capacity, customers, prices and financing. Each cycle includes the following activities:

• Examining market drivers: supply and demand, niche marketing, quality
• Competitor awareness, setting prices in a competitive market
• Ongoing strategic analysis, updating the strategic plan in response to changes in the industry and in the marketplace
• Budget and cash flow exercises
• Monitoring cash flow
• Maintaining the books of the operating company (Income Statement, Balance Sheet and Cash Flow Statement)
• Performance measurement and analysis
• Posting, comparing and discussion of results
• Analysis of competitors, break-even, income statement and cost-benefits

Course details

In this training on Anti Money Laundering and Terrorism for the students we will have a guided approach to anti-money laundering & combating the finance of terrorism regulatory environment & framework. The course fundamentals are as follows:

• Defining Money Laundering
• What is Money Laundering
• The Money Laundering Process
• Placement Layering  Integration
• The Modern Theory
• The Environment of Money Laundry
• Damages caused by Money Laundry
• Economic-Social-Political
• International Efforts to Combat Money Laundering
• International Bodies Fighting Money Laundering
• FATF   UNITED NATIONS  WOLFSBURG GROUP
• The Role of the Central Bank
• The Principles of KYC (Know Your Customer)
• The Risk of Not Applying KYC
• Elements of KYC
• Suspected Transactions
• Indicators of Suspicious Transactions
• Indicators of Week Systems and Laws
• General Indicators
• Teller Transactions Indicators
• Bank Accounts Indicators
• Transfer Indicators
• Customers Indicators
• Employees Indicators
• Notifying of Suspicious Transactions
• Bank Obligations and Duties
• Case Studies

Course details

Financial Training on Bank Loan is provided here. Through this course, understand the concept of lending function, credit risk & master the skills required to be an effective credit analyst. The course fundamentrals are as follows:

• Fresh Credit Officers , Fresh Credit Risk Analysts
• Newly Appointed Employees in the Finance, Credit and Lending Department
• Retail Banking Staff & Relationship Managers
• Compliance Officers
• Trade Finance Department Staff
• Staff transferred to Corporate Banking Department

Course details

Handling the technicality of checking shipping documents professionally according to ICC 185 rules will be taught in this course. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Covering 185 Articles
• Introduction
• Preliminary Considerations
• General Principles
• Drafts and Calculation of Maturity Date
• Invoices
• Transport Document Covering Atleast Two Different Modes Of Transport
• Bill of Lading
• Charter Party Bill of Lading
• Air Transport Documents
• Road, Rail or Inland Waterway Transport Documents
• Insurance Document and Coverage
• Certificates Of Origin
• Applications
• Checking Documents Case Studies

Course details

Complete framework of Banking principles and procedures for the fresh & aspiring bankers will be taught in this module. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

Day 1

• The Banking Sector
• Central Banks
• Fields of control
• Means of control
• Deposits and Banking Accounts
• Current – saving – deposits
• (KYC) Know your customer standards
• Checks
• Parties , crossed checks , endorsement
• Power of Attorney
• Master and visa cards
• Parties – charges – security marks – authorisation
• Reconciliations – statements – services

Day2

• Introduction to Credit Banking
• Types of Credit
• The main elements of the credit policy
• Credit analysis
• MARS +
• Customers Interview
• Asset Conversion Cycle
• The financial statements analysis
• Financial Rat

Day 3

• L/Cs
• International Payment Tools
• Advance payment – Open accounts – Collections – L/Cs
• Avalized drafts
• L/Cs parties
• Irrevocable / confirmed L/C
• Transferrable L/C
• Back to Back L/C
• Revolving L/C
• Standby L/C
• Assignment of proceeds
• Terms of Delivery
• Shipping documents
• Partial shipments
• Trans-shipments
• Allowances
• Types of payment

Day 4

• L/Gs
• L/Gs parties
• Characteristics
• Elements
• Obligations and commitments
• Forms
• Types
• Bid Bond
• Performance Bond
• Advance Payment Bond
• Retention Bond
• Shipping Guarantee
• External Guarantee
• Amendments

Day 5

• S.W.I.F.T
• The forms MT700…799
• MT400…499
• MT200…299
• Foreign Exchange Rates
• Customers , staff , Bank Note , Special , Book and Cross rates
• Nostro and Vostro Accounts
• Bankers Drafts
• Remittances
• Travel checks
• Purchasing checks

Case Studies Group Activities

Course details

SME Training Course is available for the students. Turn ideas into action through our comprehensive SME toolkit. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• To help participants gain the essential skills required to prepare and analyse different components of the Action Plan from Marketing, Operations and Finance point of view
• To train participants in assessing their ability to develop an entrepreneurial mindset and understand how each department

Course details

In this Professional Training on Trade Finance Opretaions the students will be taught the concepts of trade finance with the coverage of ICC different practices. Understanding the concepts and the application of it shall be taught in this training curriculum.

Course fundamentals:

• To get the staff from the Corporate and Trade Finance Department to learn all about the International Payment Methods, Document Collection, L/Cs, L/Gs
• Give a comprehensive insight about the operations in the respective departments
• A systematic approach to assess and manage the international trade

Course details

In this training program, perfect your trade & international finance operations using ICC publication UCP 600. With this course understand the articles of uniform customs and practices issued by the International Chamber of Commerce publication 600 (39 articles) to increase staff effectiveness.

Course details

Introductory Course on Green Building is available here. In this training program the student shall learn to build a better business environment. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• An overview of Green Building principles, climate change and building impacts
• Familiarity with the core concepts and practices of the LEED Rating System
• Learn how to move towards a successful business model and a safe environment
• Understand and become sensitive to the effects of the productions methods you use

Course details

In this Grooming Program on Positive Thinking, we teach you to see the brighter side of life. We let you face the blooming power of positive thinking.Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Establish the idea of positive thinking in a more realistic manner
• Familiarity with tools of Humanistic Psychology for behavioural change
• Understand and manage one’s thinking processes for more vital living
• Learn how to reframe life’s events to get the best out of every situation
• Develop  relationship management skills for more productive relationships
• See the world with new eyes

Course details

Associate NLP Practitioner Certification Course is available here. In this training program, get professional training for the NLP certification that matters. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Understand how experiences are represented in the mind
• Learn how the brain processes information and how we communicate
• Adopt empowering beliefs that lead to success
• Develop achievable personal and professional goals
• Learn the secrets of rapport-building to gain acceptance and master negotiations
• Discover how to read others from their eyes, physiology and movement
• Master quick interventions to SWISH unwanted habits
• Understand the keys to self-confidence and being in control of your state
• Use effective influential language to become more persuasive and influential
• Identify strategies for motivation, decision-making, convincing and more
• Help to prepare professionals appearing for the NLP Practitioner Certification Exam

Course details

Customer retention through flawless telephone skills is the prime criteria of training in this Telephone Etiquette Learning Program. Guidance here is provided by experienced industry based professionals. Detailed course materials are given.

Course fundamentals:

• The importance of telephone manners and its relevance to the organisations standing and repute
• Practicing the relevant key skills required to be an efficient, cooperative and empathising caller through superb listening skills
• The significance of worthwhile and relevant questioning during a call
• Master easy-to-use strategies to calm down an angry customer
• Understand the importance of both verbal and non-verbal communication in tough situations
• A firm grasp on the skills required for outstanding telephone etiquettes
• Understand the right tone of voice, pitch and style of communicating to use during each telephone conversation

Course details

Call Centre Training Program is available with us. In this training we'll teach you to master the perfect telephone etiquette for winning & retaining customers. Guidance here is provided by experienced industry based professionals.

Course fundamentals:

• Learn how to win over customers in the first 30 seconds on the phone
• Understand how to manage your own state and reflect your positive state on customers
• Master questioning and listening skills to make clients feel safe and ensure satisfaction
• Obtain linguistic tools and vocal techniques to build common ground and rapport
• Explore ways to tap the motives and hidden psychological needs of customers
• Identify ways to negotiate effectively for win-win outcomes
• Master objection handling and deal skilfully with difficult or challenging customers

Course details

In this Customer Service Excellence Program, the students will learn to win and retain customers using emotional intelligence. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• An overview of what 'customer service excellence' means to you and your customers
• Understand how Emotional Intelligence (EQ) can give you a customer service edge
• Identify personal strengths and blind spots and how they impact your customers
• Explore reasons for spending more on valuable customers (no more one-size-fits-all)
• Learn how to motivate and maintain morale in front-line customer service teams
• Identify EQ best practices for managing different situations, including complaints
• Learn how to measure how well customer service objectives are being achieved
• Confirm how the EQ approach can lead to long and profitable customer relationships

Course details

Professional Course on Angry Customer Handling is conducted here. Interactive classes packed with real-time strategies for calming down & soothing angry customers are provided to the students. Detailed course materials are given.

Course fundamentals:

• Understand the Psychology of “Why”, “When” and “How” customers get angry
• Recognise situations that can cause frustration for customers, and seek ways to minimise the issues
• Realise the importance of maintaining a good emotional state when dealing with angry clients
• Develop awareness of how to objectively assess the situation and separate the customer from their behaviours
• Master four easy-to-use strategies to always calm down an angry client
• Understand the importance of both verbal and non-verbal communication in tough situations
• Learn to regain control of the conversation if the customer uses bitter or abusive language
• Become aware of how “Excuses” can further escalate the situation

Course details

Internal Customer Service Course is available with us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Gain a clear picture of internal service relationship
• Confirm how customer service excellence can lead to long and profitable “Client” relationships
• Learn how to make every interaction with customers a positive experience
• Identify VAK personality types and discover your own
• Identify best practices for managing different types of customers
• Learn how to build rapport and increase communication effectiveness
• Develop listening skills to learn and understand your internal customer's needs
• Learn new tools and techniques for Customer Service excellence on the phone and through emails

Course details

Customer Relationship Management Training is done here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Identify the loop-holes between excellent customer care within the organisational strategy and hierarchy
• What outstanding customer service comprises of
• Planning a complete framework to ensure customer care standards are met with
• Explore in detail the leadership qualities required to develop a customer-oriented team
• How customer complaints and grievances are critical to every organisations growth and development
• To always be a step ahead of your customers’ requirements; ‘over deliver and under-promise’ attitude
• Ways to make your customer feel important
• Study ways to overcome roadblocks that are in between your service and the customers’ expectations
• Ways to say no positively deal with impractical expectations without upsetting and offending the client
• Self-evaluation techniques to assess your performance during every stage of customer care

Course details

Coaching Program on Public Speaking and Presentation Skills is available here. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Analyse This: How to perform a quick effective needs analysis and prepare presentation/speaking topic outlines, and flow of main ideas/messages
• The Grand Entrance:  Learn how to create a powerful opening
• Who am I speaking to? Build your knowledge about the audience, and choose the best delivery technique to get their buy-in
• EI: Your Best Defence: Learn core Emotional Intelligence skills and how to use them effectively for your presentations and public speaking opportunities
• Get ready! Prepare for questions before you know what those questions will be.
• Communicate and Relate: Understand the basics of designing the presentation content using simple techniques for relaying information in a comprehensive and structured manner
• Unravel the ‘simple’ truth: Simplify complicated topics and reach out to your audience
• Power Talk: Learn to speak with confidence, how to use the right vocabulary, tone and body language to keep your audience engaged
• Connect with the Audience: How to use positive facilitation skills to connect and involve the audience
• Make Jitters a no-show: Arm yourself against common nervousness and public speaking jitters, and learn how to overcome them with ease
• Go easy on the eyes: Understand the basics of visual appeal in presentations and how to use text, photos and videos in PowerPoint for maximum impact
• Time out: Understand when and how to debrief as needed
• Charm them! Use humour, questions, and discussion for an enriching audience experience

Course details

Training on Cultural Awareness for Professionals is provided here. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Defining Culture
• Cultural identity
• Hofstede's Cultural Dimensions
• Understanding workplace values around the world
• Checking cultural lenses
• Global consciousness
• Intercultural communication
• Managing cross cultural conflict
• Multi cultural teaming.

Course details

Cultural Awareness Course for Arab Nationals is provided by us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• An overview of definition, terms and history of diversity to build cultural sensitivity
• Identify the dos and don'ts, traditions and values of different cultures
• Explore different working styles and attitudes toward time and deadlines
• Understand the importance of body language in interpersonal communications
• Master active listening and effective questioning to receive diverse messages
• Explore stereotypes and biases, how they develop and the reasons for your perspective
• Obtain strategies to remove barriers and bridge differences to encourage diversity
• Learn how to respond to complaints, take appropriate action and prevent repetition

Course details

Training on Advanced Communication at Work using MBTI is available with us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Undertake the MBTI tool to help individuals improve their understanding of personality preferences
• Focus on how to take in and prioritise information
• Improve the internal and external communication of team members by understanding and appreciating differences
• Analyse your own communication style and explore its impact on others
• Identify areas for personal development, especially within the context of your own role
• Develop strategies to enhance communication effectiveness across teams and the organisation as a whole

Course details

Effective Report Writing Training program is available for the students. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Develop a writing style that will develop your career and the success of your company
• Learn concepts and tools to increase the clarity of your written communication
• Understand cultural and corporate differences to improve your communication
• Consider individual and cultural differences to better understand the writing of others
• Distinguish between professional and personal motivations in your writing
• Evaluate and overcome the hidden motives that can sabotage your writing goals
• Learn how to create your own templates for the communications you use at work
• Identify key strategies to correct common grammar, spelling and punctuation errors
• Learn proofreading tricks to avoid typical business writing mistakes
• Receive input on your individual project to enhance and direct future improvement
• Master report-writing techniques and tricks to produce high-impact results
• Learn how to develop effective presentations to convey your message
• Develop and practice techniques for handling counterproductive behaviour

Course details

Meeting Minutes Skills Training Course is provided by us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Meetings – An overview
• The crucial meeting stages for the minute taker
• Meeting Agendas
• Key elements of an effective agenda
• Consistent, effective and practical agenda setting
• Agendas and templates – Clarity, Uniformity and Accuracy
• Presenting the minutes
• Turning speech into actual minutes
• Basics of ‘Action Minutes’
• Taking notes during a meeting
• Abbreviations and the use of condensed words and terms to suit your organisation
• Role plays and Exercises
• Wrap-up

Course details

PA Skill Development Course is available here for you. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

Day 1

• Person Specification and Duties of a PA
• Abilities of an effective PA
• Avoiding hiccups – running it smoothly
• Planning and organising
• Proficient filing system is a must!
• In-Tray is crucial
• How to manage an organized filing system?
• Maintaining positive relationships
• Various behavioural techniques
• The ‘Can-do’ attitude – Being Positive
• Managing and understanding your manager
• Conflict resolution in the workplace

Day 2  

• Organising for peak efficiency
• Examples and tools
• Managing priorities and procrastinating when necessary
• Clutter and interruptions
• Itinerary
• Effective business writing models
• Telephone skills and protocol.

Course details

This is a course for the mid-level managers, team leader & members and executive assistants & co-ordinator. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

Know Your Boss

• Understanding Your Boss
• Being part of the solution, not the problem
• Developing skills
• How your boss adds to work stress
• Create the perfect relationship with your boss

Build Your Skills

• Coping with emotions
• Being assertive
• Listening and being listened to
• Feedback techniques

How to Manage a Difficult Boss

Course details

Office Administration Training Course is available with us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Getting Organised (I)
• Dealing with Email
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Making the Most of Voice Mail
• Getting Organised (II)
• Keeping Your Workspace Organised
• Using a To-Do Book
• The Extra Mile: Adding Project Management Techniques to Your Toolbox
• Managing Time
• Getting It All Done On Time
• Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Being Assertive
• Resolving Conflict
• Building Consensus
• Making Decisions
• The Team of Two
• Working with Your Manager
• Influencing Skills
• What to Do in Sticky Situations
• Taking Care of Yourself
• Ergonomics
• Stress Management
• Dealing with a Heavy Workload

Course details

Effective Meeting Management Course is available with us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Preparing for a meeting: The Basics for Effective Meetings
• The Best and the Worst of Meetings
• Setting the Stage for Success
• Meetings Process and Content
• Your role as a meeting attendee and how to convert boring lengthy meetings into productive ones
• How to Control a Meeting.

Course details

Training on Project Fundamentals for Administration is done by us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Project Management Fundamentals
• Transitioning into a Project Management Role
• Initiating and Planning a Project
• Managing a Project
• Troubleshooting and Closing the Project
• Managing Projects within Organisations
• Project Management Overview
• Project Management Process Groups
• Role of the Project Administrator
• Assisting in the Set up the Project Support Office (PSO™) for project success
• The fundamentals of time, cost planning and management
• Organising meetings, progress reporting, minutes and change control procedures

Course details

Negotiation Skill Training is available here with us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Understanding Negotiation
• Getting Prepared
• Laying the Groundwork
• The Negotiation Game
• Phase One - Exchanging information
• Phase Two - Bargaining
• About mutual gain
• Phase Three - Closing
• The role of Emotional Intelligence in negotiation
• Four Skills in Emotional Intelligence
• The power of reading the meaning of facial expressions
• Recognising body language to your advantage
• Using non-verbal signs to guide and persuade
• Techniques for over-coming rejection and getting past disagreements
• Negotiating outside the boardroom
• Negotiating on behalf of someone else
• Role playing, negotiation exercises and activities

Course details

Training on Trust building at Workplace is given by us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• What Trust is Not
• Defining trust and betrayal
• Top Gun (Game 1)
• Nature of Trust
• Workplace Relationships
• Basic differences between our personal and professional relations
• Types of relationships that can exist at workplace
• Play Well With Others: Develop effective work relationships
• Pillars of Workplace Trust
• Reliability
• Capability
• Honesty
• Empathy - The Foundation of Emotional Intelligence (EQ)
• Lack of Trust: Implications
• Lack of Trust
• Save The Oilrig (Game 2)
• Trust Destroyers
• What you can do when you don't trust your boss
• The Initiative: Trust Creators
• Meta-Stating New Possibilities
• The Highest Tower (Trust “Building”)
• Pillars and Blocks of Workplace Trust
• Communication and Perceptual Flexibility
• My Trust Action Plan and Words From The Wise
• Benefits of Trust   The Critical Role of the Leader or Supervisor in Trust Relationships   Enhancing Personal Credibility

Course details

Management Training Classes is provided here by us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Background to Coaching and Mentoring in Business
• The Rise of Coaching and Mentoring in Business
• Defining Coaching and Mentoring, and understanding the difference
• Theory X, and Theory Y for Coaching and Mentoring
• How Coaching and Mentoring can help trigger and improve performance
• Fundamentals of Coaching and Mentoring for Higher Employee Performance
• Coaching and Mentoring: Essential Skills of a Transformational Leader
• Roles and Responsibilities in the Coaching or Mentoring Relationship
• Mind Frames of a Mentor/Coach
• Impact of employee expectation
• Overcoming Roadblocks to success
• Learning Styles and the tailored approach
• The Key Coaching and Mentoring Models Techniques
• The OSKAR  Mentoring Model
• Coaching for performance “The GROW” model
• Creating the Vision and discovering Values
• The Power of Questions
• Setting SMART Goals
• The Three Steps of Performance Management
• Balance in the Corporate Coaching and Mentoring Process
• Motivation as driving force to achievement
• Code of Ethics and Confidentiality
• The Importance of trust in the workplace
• Providing and receiving constructive feedback
• Practise, Practise, Practise (The Coaching Board Game)

Course details

Effective Management and Leadership Skills Training Programs are available for the students. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Pre-assignment review
• Making the transition
• Responsibilities of a supervisor
• Setting goals
• Planning for success
• Listening skills
• Asking questions
• Giving feedback
• Ask for what you want
• Giving instructions
• Orders, requests and suggestions
• Managing conflict
• Dealing with difficult employees
• Dealing with others
• The reciprocal quality of relationships

Course details

The content is based on a team competition consisting of six business cycles in which teams have full decision-making power and are accountable for the results. In each cycle, teams develop and implement a business strategy for their company, which incorporates real-world dynamics, such as production capacity, customers, prices and financing.

Each cycle includes the following activities:

• Competitor and market analysis
• Setting prices in a competitive market
• Monitoring cash flow
• Preparing an Income Statement, Cash Flow Statement and Balance Sheet
• Posting, comparing and discussion of results

Teams have opportunities to improve their companies with real-world business solutions including expansion, quality initiatives and niche marketing.

Finance learning is integrated within the simulation activity include cash flow forecasting, budgets and unit cost analysis.

Course details

Neuro Linguistic Programming - NLP Training Course is available for the students. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• What is NLP, Neuro-Semantics, and the difference between them
• The history of NLP and NS
• Accelerated learning
• The languages of the mind
• Anchoring
• Rapport
• Self-Reflexivity
• Meta-Stating
• Meaning and meaning-making
• Sphere of excellence
• The Meta-model of language
• Belief change technique
• Transforming troubling emotions
• Bringing pleasure where it's absent
• Reframing
• Metaphors
• The missing secret in "The Secret"

Course details

Professional Grooming on Emotional Intelligence is available here. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Defining Emotional Intelligence
• Emotions as the basis of performance
• The Different types of intelligences
• The Iceberg effect
• EI Models and Theories
• Daniel Goleman’s Benchmark Model
• Impact of Emotional Intelligence on Self-Leadership
• Pillars and Competencies of EI
• EI Self-assessment and understanding the results
• Self-awareness; the foundation of EI
• Understanding the Emotional Brain
• Discovering your own brain personality type
• Identifying values and drivers for self-motivation
• Highlight your strengths and opportunities
• How to present yourself with confidence
• Social Intelligence and Resonant Leadership
• Social awareness and adaptability
• How to develop your flexibility to handle change
• Optimism and positive attitudes
• Emotional hijacking and emotional contagion
• Understanding empathy and its impact on relationships
• Influence and effective strategies of persuasion
• Aligning personal and organisational values for peak performance

Course details

Effective Business Writing Course is available here. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• The 9 Cs of Communication
• Make sure that written communications are clear and well-constructed.
• Business Writing Essentials
• How to use words, sentence structure, paragraphs, English grammar, parts of speech, punctuation and capitalisation
• Prewriting Techniques
• Free writing
• Brainstorming
• Clustering or mapping
• Cubing
• Outlining
• Recursive Process
• Drafting
• Draft the body of the text
• Use the rhetorical triangle
• Determine voice, language level and tone
• Organise the ideas
• Proofreading and Editing
• Search for errors both grammatical and typographical
• Eliminate unnecessary words
• Read text aloud
• Revise for cohesion
• Writing For Your Audience
• Determine the target audience
• Use language the audience will understand
• Adopt a pleasant tone and create a positive environment in the reader’s mind
• Effective Email Writing
• Email etiquette
• Key email language
• Write with a positive tone and develop written rapport
• Practical guidelines for organisation of content and style
• Reports That Work
• Overcome writers block
• Elements that enhance the image of the writer and the organisation
• The four stage method of report writing
• Plan and prepare more effective reports
• Report structure, logical flow and professional look
• Visual support materials
• Writing an effective report summary

Course details

Training Course on Presentations and Public Speaking is provided here by us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Analyse This: perform a quick effective needs analysis and prepare presentation/speaking topic outlines, and flow of main ideas/messages
• The Grand Entrance: Create a powerful opening
• Who am I speaking to? Build your knowledge about the audience, and choose the best delivery technique to get their buy-in
• EQ: Your Best Defense: core Emotional Intelligence skills and how to use them effectively for your presentations and public speaking opportunities
• Get ready! Prepare for questions before you know what they will be
• Communicate and Relate: designing presentation content using simple techniques for relaying information in a comprehensive and structured way
• The ‘Simple’ Truth: simplify complicated topics to reach out to your audience
• Power Talk: use the right vocabulary, tone, and body language to keep your audience engaged
• Connect with the Audience: positive facilitation skills to connect and involve the audience
• Make Jitters a no-show: Arm yourself against nervousness and public speaking jitters; learn how to overcome them with ease
• Go easy on the eyes: the basics of visual appeal in presentations and how to use text, photos and videos in PowerPoint for maximum impact
• Time out: Understand when and how to debrief as needed
• Charm them! Use humour, questions, and discussion for an enriching audience experience.

Course details

Modular Sales Training Program is available here for the interested ones. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• The new approach to Selling
• Good Selling vs. GREAT selling
• Selling Emotional Intelligence (EQ)
• Exceptional persuasion and influence skills
• Precision questioning
• Value based selling
• The decision making EQ Model
• Objections mastery
• Gaining commitment from clients to move the sale forward
• The strategic sales pitch flow
• Reading body language and facial expressions.

Course details

ABC Success will equip participants with core behavioural and business skills to operate effectively in the business world. Specific objectives will depend on the combination of modules selected. The following summary of objectives is based on the modules HNI recommends to form the foundation of your Nationals development programme:

• Understand Organisations and Organisational Behavior
• Learn communication skills, negotiation techniques and tips for making an impact
• Apply the seven-step conflict resolution process to resolve disputes
• Master the creative problem solving process and tools to solve any problem
• Explore ways to become a top-notch team performer, at work and in life
•  Identify and apply time management strategies to control workload and achieve work-life
• Learn how to make meetings efficient and
• Master basic public speaking skills to deliver presentations with power
• Understand how to express self-worth with assertiveness and self-confidence
• Avoid embarrassing etiquette mistakes and learn to always look and sound your best
• Practice networking and get skilled on how to ‘break the ice’
• Acquire and master essential corporate skills in the areas of business writing, financial principles and management, project management, customer service, office administration and more

Course details

Team Building Skill Development Course for Managers are available. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below: 

• Embrace the dynamics of working in a team as a whole and individually
• Understand Team Culture and how to thrive amidst organisational values, norms and behaviours, with a result- oriented and positive attitude
• Learn the art of collaboration under challenging circumstances
• Build and comprehend the dynamics of trust and it’s co-existence in a working environment
• Increase positive functional behaviour; improving interpersonal and intrapersonal relationships
• Promote tolerance and empathy amongst team members
• Understand different personality types and establish effective communication to manage and maximise team performance
• Manage conflict at the workplace amicably while increasing cohesiveness and effectiveness of the team

Course details

Teamwork Training Course is available here for the interested students. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• All for one and one for all - Learn how to synergise personal and organisational values
• My company - Understand how to promote a culture of ownership
• Together we stand - Enhance higher levels of cooperation and teamwork
• 3 2 1 Launch - Develop the motivation and skills to promote effective communication and enhances productivity
• I’ll do it - Promote commitment and accountability as a team member
• No one left out  - Learn Win/Win Plus or Minus 2 Conflict Resolution
• The Blue Print  - Learn the roles and responsibilities of leaders and teams
• The Pillar - Understand the dynamics and processes of trust building

Course details

Classroom Training Program on Goals and Objectives is available with us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Understand the difference between goals and objectives
• Develop awareness of the importance of setting SMART goals and objectives
• Master the use of SMART vs. SMARTER goals and objectives
• Learn how to write goals and objectives
• Align individual and team goals with departmental and organisational goals

Course details

Modular Course on Fundamentals of Project Management is conducted here. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Recognize the practical importance of employing a structured methodology using proven best practices to manage projects
• Gain an overview of the key concepts and terminology of the Project Management (PM) life cycle and knowledge areas
• Obtain skills to manage projects from start to finish
• Learn how to initiate projects and establish the right organisational structures
• Explore methods for determining project scope and constraints
• Understand the essential steps and tools for successful project planning
• Master tools to control cost/schedule and track deliverables for quality assurance
• Learn the fundamentals of project procurement and contractor management
• Develop Risk Management and Change Control skills and techniques
• Identify how to plan and manage your time for increased productivity
• Gain in-depth knowledge of project management, using real-world case studies related to your industry

Course details

Training Classes on Stress and Time Management is available here for the students. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course contents are as listed below:

• Neuro-linguistic States and the Languages of the Mind
• The Psychology of Human Emotion
• The Higher Levels of Mind and The Power of Self-Reflexivity
• Differentiating Person from Behaviour
• Clearing The Mind
• Identifying and Disputing Cognitive Distortions
• The Power of Pre-suppositions, Self-Acceptance and Appreciation
• Techniques for Transformation
• Owning your Power-Zone
• Flow
• Techniques for Instant Release and Relaxation
• Setting Expectations
• Goal Setting
• The Three P's
• S.M.A.R.T. Goals
• Prioritizing Your Goals
• Visualization
• Prioritising Your Time
• The 80/20 Rule
• The Urgent Versus Important Matrix
• Assertiveness
• Planning Wisely
• Tackling Procrastination
• Crisis Management
• Organising Your Workspace
• De-Clutter
• Managing Workflow
• Dealing with E-mail
• Using Calendars
• Delegating Made Easy
• When to Delegate
• To Whom Should You Delegate?
• How Should You Delegate
• Keeping Control
• The Importance of Full Acceptance
• Setting a Ritual
• Meeting Management
• Alternatives to Meetings

Course details

Vocational Course on Assertiveness and Self Confidence is available with us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students.  The course objectives are as listed below:

• What Does Self-Confidence Mean To You?
• Obstacles to Our Goals
• The Role of Emotional Intelligence in Assertiveness and Self Confidence Management
• Values and beliefs
• The Four Social Fears
• Communication Skills that make a real difference
• The Importance of Goal Setting
• Feeling the Part
• Looking the Part
• Sounding the Part
• Powerful Presentations of self and others
• Coping Techniques
• Dealing with Difficult Behaviour.

Course details

Stress and Anger Management Courses are done by us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students.  The course contents are as listed below:

Introduction

• The psychology of human emotions
• The structure of Neuro-linguistic states and the languages of the mind
• The Higher Levels of Mind and The Power of Self-Reflexivity
• The Positive Intention behind Emotions
• Separating between Human and Behaviour
• The Dam Vs Flooding (Meta-Stating Anger and Stress) Technique

Clearing The Mind

• Unleashed from The Prisons of Mind
• Identifying and disputing cognitive distortions
• Powerful Pre-suppositions
• Quantum Transformation Technique
• The Power of Self-Acceptance, Appreciation and Awe Technique

Empowerment (Setting a Platform for Emotional Mastery)

• Intentional Stance Technique
• The Power –Zone (Ownership of Thinking-Emoting-Speaking-Behaving)
• Meta-Stating Troubling Emotions Technique

Flow

• Instant Judgment Release Pattern
• Instant stress release pattern
• Identifying and disputing cognitive distortions
• MetaStating Expectations
• The Eu-Stress Game
• MetaStating Relaxation.

Course details

Course on Creative Problem Solving and Decision Making is donducted here. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students.  The course objectives are as listed below:

• An overview of the definition of a problem and problem solving
• Learn how to identify and clarify issues that need to be resolved
• Understand how to set priorities and determine appropriate steps to deal with issues
• Learn how to find the root cause of a problem before investing in expensive solutions
• Explore ways to exercise sound judgment when evaluating and resolving problems
• Identify how to set goals with clarity of purpose and appropriate scope for a decision
• Develop a set of criteria for evaluation of solution options and assessment of risk
• Improve confidence in leading assignments and tasks, and in decision-making

Course details

Training on Effective Interpersonal Skills - Communication is available here. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students.  The course objectives are as listed below:

• To understand the significance of EI in communication and how it can highly affect your relationships
• Build and leverage your communication skills with Social Intelligence
• Understand the different personality types and learn how to deal with each
• Get results working with different and challenging personalities
• Acquire flexibility to gain collaboration with your team
• Apply proven skills to communicate effectively and develop your network
• Enhance listening skills to avoid misunderstanding
• Eliminate communication roadblocks
• Deliver constructive feedback to ensure successful outcomes and results
• Communicate with assertiveness
• Exercise Empathy and understand the perspective of others.