Course Details

This course provides understanding of Food & Beverage Service Operation with quality service as measured by customer expectations, effective and efficient usage of resources, application of technology for transaction management, understanding of service mise-enplace, and dynamics of food and beverage service in a variety of dining environments. 

Upon successful completion of the course, the student will be able to ;

• Demonstrate appropriate service behaviors for a variety of guest types.
• Understand the concept and techniques of good service and demonstrate the skill acquired.  c)  Program point-of-sale technology for service. 
• Understand the scope and usage of service mise en place. 
• Participate in the operation and execution of in-room dining service.
• Participate in the operation and execution of banquet dining service. 
• Participate in the operation and execution of restaurant dining service. 
• Provide responsible service of alcoholic and non-alcoholic beverages.
• Demonstrate English service technique. 
• Demonstrate American Service technique.
• Demonstrate Russian Service technique.
• Demonstrate Continental Service