Course Details

The Managing Front Office Operations course is designed to provide students with a basic understanding of front office procedures in the hospitality industry.

Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with the any technical aspects of front office management.

The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service.

Outline:

• The Lodging Industry
• Hotel Organization
• Front Office Operations
• Reservations
• Registration
• Front Office Responsibilities
• Security and the Lodging Industry
• Front Office Accounting
• Check-out and Settlement
• The Role of Housekeeping in Hospitality Operations
• The Front Office Audit
• Planning and Evaluating Operations