Course Details

By the end of this training course, the participants will have:

• Defined confrontation and their role in preventing and managing conflict in the workplace.
• Recognize their preferred approach when faced with conflict and adopt alternative strategies to resolve it.
• Understand the relationship between thoughts and behavior’s and managed their thoughts to remain positive and confident.
• Demonstrate how to handle challenging customer situations in a positive, assertive and empathetic manner.
• Develop their own toolkit for managing stress and maintaining resilience.