Course Details

By the end of this training course, the participants will have:

• Defined confrontation and their role in preventing and managing conflict in the workplace.
• Recognized their preferred approach when faced with conflict and adopted alternative strategies to resolve it.
• Understood the relationship between thoughts and behaviors and managed their thoughts to remain positive and confident.
• Demonstrated how to handle challenging customer situations in a positive, assertive, and empathetic manner.
• Developed their own toolkit for managing stress and maintaining resilience.