Course Details

DIPLOMA ON

HUMAN RESOURCE & PERSONNEL MANAGEMENT

STUDY TO BECOME AN EFFICIENT, KNOWLEDGEABLE, EFFECTIVE HR/PERSONNEL OFFICER, MANAGER AND/OR PRACTITIONER.

This Program introduces, describes and explains the roles, activities and responsibilities of the human resource and personnel management function, its staff, officers and managers.  It deals with the many different areas which come under the remit of HR/personnel management, and provides training on the important duties that HR/personnel management managers and staff must perform (including in industrial relations).  The importance of modern, effective, trained HR/personnel managers, employees and departments has never been more important because they have the potential to positively effect the operations of an enterprise, avoid poor performance or low output by the workforce, reduce industrial action, and create a work environment which benefits both employees and the organization for which they work.

MAJOR TOPICS COVERED IN THIS DIPLOMA PROGRAM INCLUDE:

Module 1 - HR/Personnel Policy, Strategy and Management

• HR/personnel managers and specialists; technical and human or relationships aspects.  
• The HR/personnel department, its sections, structure, functions, activities, staff and roles.
• HR/personnel policy and strategy, coordinating with managers and employees.
• Organizational culture, the resources of an organization.

Module 2 - Functions of Management, Organization and Structure

• The implementation of HR/personnel department policies - putting them in to practice.
• Management: planning, organising, coordinating, motivating, controlling.
• Forecasting, budgets and budgetary control.
• Organisational structures, charts, spans of control, organisation and job structures.

Module 3 - Communication in Organizations  

• The importance and benefits of effective internal communication, dangers of poor information flow.
• Internal and external communication, vertical and horizontal communication.
• Principles of effective communication, the HR role in good communications.
• Oral and written communication, channels of communication.

Module 4 - Manpower Planning, Job Analysis and Job Descriptions, Work Groups

• The expansion of organizations, the need for a professional HR/personnel manager, HR or manpower planning.
• Scientific management, O & M studies and work studies, aiming for efficiency.
• Job analysis, job descriptions, job structure and job design, employee specifications.
• Workgroups, team development, teams and team-building.

Module 5 - Recruitment and Selection of Personnel

• The importance of effective recruitment, recruitment strategy and policy.
• Internal and external recruitment, benefits and dangers.
• Advertising new positions and posts, employment application forms.
• Selection, handling applications, conducting interviews, testing, appointment.

Module 6 - Induction, Training and Employee Development

• Why planned, well organised induction procedures are so important
• Induction aims and activities, environment induction, job induction.
• Introducing new employees to their work groups, trial or probationary period.
• Training and employee development, methods of training, employee assessments.

Module 7 - Health and Safety, Security and Welfare 

• Safety in the workplace, accident prevention, HR responsibilities; risk assessment.
• Making people safe, making the job safe, making the work environment safe, training.
• Fire prevention and firefighting, medical facilities, health protection.
• Employee security, security personnel, staff welfare, welfare officers.

Module 8 - Motivation, Employee Counselling, Resignations and Retirement

• Motivational theories, scientific management, task needs and relationships needs
• Management styles, managerial theories.
• The manager/employee relationship, attitudes, supervisory techniques, delegation of responsibility.
• Employee counselling, resignations and retirements; how to avoid unwanted resignations.

Module 9 - Industrial Relations (1)

• Trade unions, aims and activities, advantages and disadvantages, shop stewards, staff associations.
• Industrial action, collective bargaining and joint consultation. 
• Negotiating with trade unions and staff associations - the HR role.
• Industrial tribunals, redundancy, dismissals, discipline.

Module 10 - Industrial Relations (2)

• Job evaluation, work study, job ranking and grading and rating.
• Valuing jobs, common and average wage indexes.
• Employee grievances, causes of grievances, grievance procedures.
• Promotion policy, role in motivation.

Module 11 - Remuneration and Benefits

• Wages, salaries, pay structure, remuneration policy, systems of remuneration.
• Allowances, standard employee benefits, fringe benefits, flexible working time.
• Constructing a benefits package: objectives and policy considerations.
• Equal opportunities, discrimination, equal opportunity policies.

Module 12 - Personnel Records and Statistics

• HR/personnel records, format and contents.
• Statistical data, labour turnover, stability index.
• Computers and IT in the HR/personnel department, data protection. 
• Learning organizations.