Course Details

OFFICE ADMINISTRATION TRAINING

Course overview

• Planning, time and workflow management
• Office professionalism, reception skills and telephone etiquette
• Managing instructions and establish and maintain working relationships
• Social skills, professionalism and communication
• Assertiveness, stress management and people skills

• Computer Fundamentals and Windows Operation.
• Working With Word Processing, Spreadsheets & Presentations

Office Effectiveness through managing the flow of information in the office

• Interpersonal skills – establish and maintain working relationships
• Employ acceptable Telephone techniques and etiquette
• Telephone communication, speech and voice
• Answering the telephone in a professional manner
• Plan and organise work
• Customer Service
• Maintain files and records
• Telephone time management
• Managing cellular phone calls and cell phone etiquette
• Implement effective communication skills
• Communication barriers and how we overcome them
• Manage your time effectively
• The importance of planning
• Setting goals and objectives
• Setting deadlines and working according to priorities
• Organising to meet objectives within a given timeframe
• Tack efficiency by carrying out tasks and activities as planned.
• Implementing good time management (including identifying common time wasters, planning and managing time, and prioritising effectively).
• Draw up a plan/schedule to organise tasks and activities
• Enhanced human interactions
• Assertiveness skills and becoming more proactive
• Human skills
• Self-management
• Different behaviour patterns in the workplace
• Social skills and professionalism
• Scanning & Printing
• Internet & E-Mail
• Windows, Outlook & File Management
• Desktop Publishing
• Keyboarding

We offer:

Quality Training

Experienced Faculties

Flexible Timings & Affordable fee

Free Demo Classes

Week Days & Weekend Batches