Course Details

By attending this course, individuals will be able to:

• Identify areas of focus in risk, utilization and case management processes
• Identify key concepts for implementing change management innovation
• Understand six main steps for FMEA
• Understand test-taking tips for CPHQ exam
• Understand the main topics of CPHQ exam
• Obtain the CPHQ exam characteristics
• Identify tools/resources to assist in exam preparation