Course Details

THE COURSE OBJECTIVES:

A perfect understanding of and approach towards the complete handling of all the office affairs e.g. devising schedule, record up keeping, managing of meetings and a profound business communication to meet and cope with the ever-changing business behaviours and disciplines in an international market scenario. The thorough and deep study of the course makes you a perfect potential to liaise with the staff as well as an ample control over the office affairs.

COURSE OUTLINES:

Business Communication Skills

• Business correspondence (letters and e-mails)
• Business vocabulary (useful words and phrases)
• Business ethics (acceptable behaviours and standards)

 Presentation Skills

• Office procedures (managerial, secretarial, reception)
• Meeting protocol.
• Meeting, agenda, and taking of minutes.
• Presentation skills (written and oral) Individual and group presentations.

 Management  Skills

• Body Language
• Self-management skills
• Office/ Business etiquettes
• Listening skills

The Speaking Module

• Oral presentation.
• Pronunciation and words sounds.
• Speaking of common routine.
• Situational speaking.
• Group discussion.

Software Skills

Software skills (Microsoft office)

• Ms Word
• Ms Power Point
• Ms Excel
• Ms Outlook

Competent use of Internet.