Course Details

Course overview

Customers in today’s world are more demanding and better informed than ever before. That`s why it is crucial to ensure that buyer experience level meets and, ideally, exceeds expectations. To meet this objective, the solid knowledge of modern business etiquette must be secured and delivered within all forms and phases of interaction with clients.

This masterclass is essential for all professionals who have intensive direct or indirect contacts with customers and aim to warrant that the client experience with company is delivered at the highest level. Course attendees study the main consumer communication etiquette principles, learn the prerequisites of business etiquette and conflict management and explore the full power of various communication channels and techniques. Upon completion of this Atton Institute course, attendees master all the etiquette skills that are required in the today’s business world.

The class extends vision on the importance and power of business etiquette and masters course participants confidentiality with all types of scenarios. The training sessions cover:

• True importance and value of Etiquette and Client Experience
• Particular regulations and norms within international environment
• How to Master communication efficiency and overcome barriers
• How to handle and cope with conflict and uncomfortable situations
• Key points on Dos and Don’ts in different communication scenarios

Course Content

• Importance of Excellent Customer Experience in modern business environment
• Consumer Service Mastery as the resultative tool to Outperform Competition
• Reasons why Consumer Centricity approach guarantees the Winning Strategy
• Business Etiquette – Essentials for everyone who Interacts with Clients
• Email Etiquette skills perfection as a must for Professional Success
• Achieving Telephone Communication Excellence - Telephone Etiquette rules
• Difficult Clients - creating blueprint on how to Resolve various cases Effectively
• CX Communication Etiquette: Mastering interactions – practices from Experts
• How correct Attitude and Etiquette help achieving Customer Care Excellency
• Managing emotions – Techniques how to Control yourself in critical situations
• Handling Conflict Situation correctly and overcoming them with Etiquette Skills
• Understanding the positive Role of Complaints in the modern Consumer World
• Practical aspects of using modern Etiquette Principles in different types of Business
• Clients with Disabilities – International standards and praxis you must identify
• How to succeed when applying the Standards of Etiquette inside a company
• After – course action plan to Master Top Tips of Etiquette principles

What will you gain

Participants Master their etiquette knowledge and skills and upon this course completion are able to:

• Understand importance of Etiquette in a modern world of Customer Service
• Use the principles of Etiquette for career growth by understanding people
• Study insights on how to improve your personal link with online buyers
• Deal and communicate face-to-face with consumers successfully
• Apply psychology tips for making and securing overall positive impression
• Handle complains and possess techniques for dealing with difficult customers
• Interact professionally with clients from different cultures and backgrounds
• Master ways to develop & maintain a positive, customer focused attitude
• Guarantee outstanding consumer service techniques to generate new business
• Advance customers experience & loyalty via great client service
• Improve performance & standards via exceptional etiquette practice