Course Details

Course overview

One of the main reasons why businesses may succeed or fail is the quality of service they provide to their customers. Service Quality standards mean satisfying the needs and requirements of clients and keeping them coming back. This results continued success in the form of efficiency of marketing, increase in sales, established market share, motivated employees and solid revenue growth.

The objective for any organization shall be to know the level of service your clients want and to be able to satisfy these wants. Proficiency in service quality makes customers of a company or a non-commercial entity truly happy and loyal. This course Atton Institute studies the core elements of client satisfaction and how to identify and prioritize customer needs. It explores the importance of setting and meeting consumer expectation to safeguard entity image, performance and sales.

The course covers specific topics that expand the knowledge and competency on mechanisms of Customer Satisfaction and Service Quality, and reveals how to:

• Utilize the concept of meeting and exceeding clients expectations
• Develop insights on Consumer Satisfaction via customer scorecard
• Reveal the right facts of delivering the Client Satisfaction
• Know the significance of professional skills for overall success
• Apply professional methods to monitor clients satisfaction

Course Content

• Recognizing the needs and expectations of internal and external Customers
• Concept of meeting and exceeding Expectations to achieve best Service Quality
• Changing environment of Consumers Expectations and Wants and future outlook
• Service Quality challenges and its influence on your Company and your Workplace
• Company performance and its direct interrelation with Service Quality
• Introduction of Service Quality Management on all Company Levels
• Service Quality tools & techniques: practical approach to Excellent Service Quality
• Six Sigma Management Guide as the evidenced strategy to Improve Performance
• Customers Satisfaction as the great tool to increase Product or Service Value
• Importance of Consumer Satisfaction and monitoring and developing its Insights
• Competency to hear and respond to the Voices of your Customers & Case Studies
• Creating effective Client Service ‘touch points’ within your Company
• Team skills and emotional intelligence to deliver outstanding Consumer Satisfaction
• Client Satisfaction Leadership Management within Client - Focused companies
• Competency of measurement and monitoring Customer Satisfaction level
• Client Satisfaction and Retention and its role in the overall Company Success
• Developing practical implementation Plan using Latest Tools and Techniques

What will you gain

The course delivers highly valuable knowledge and skills on various aspects of client satisfaction, and upon its completion you would be able to:

• Recognize the relationship between service quality and customer satisfaction
• Develop understanding of internal and external customer expectations
• Get great prospect for career growth via evolution of your professional competencies
• Understand the importance of Customer Satisfaction for your organization
• Build strong client relationships that increase your organization`s standing
• Implement efficient Client Satisfaction management structure and system
• Learn buyer satisfaction measurement tools and techniques
• Understand the modern ways and means to improve the customer satisfaction
• Set high customer service standards that increase profits and ROI
• Build excellent Client centric culture to achieve great personal growth
• Improve customer satisfaction and service quality with detailed plan