Course Details

The purpose of this course is to provide students with the necessary skills to improve their English language skills while working in a cosmopolitan Business environment  dealing with multi-cultural and multi-ethnic staff

Who needs the course

HR Professionals,  Sales & Marketing Professionals, and non-native English speakers and anyone who wants to improve their English skills.

Modules

• module 1 Introduction to Business English & Importance of Business Communication
• Module 2 Understanding the Importance of Politeness in Business - Structures and Expressions of Politeness
• module 3 Learn The Present, Past, and Future Tense
• module 4 Learn to Prepare for Job interviews
• module 5 Application of Business English skills for Customer care
• module 6 Learn How to Say Negative Things in a Positive Way
• module 7 Learn Editing for Agreement in Business Writing
• module 8 Learn Professional Telephone Etiquette 

Course Outcome

• Compose an email to a customer outside your country
• respond to a customer grievance
• Interviewing a candidate applying for a Job
• Convincing an angry customer