Course Details

ITIL Foundation (Up to ITIL Expert available)

We are a fully authorised training center, courseware provider, and exam center with accredited trainers all working for top companies utilizing ITIL practices in their everyday careers

Includes:

• Fast-Track 2-Days Classroom Training with a senior accredited instructor
• Official Kit with e-Books and material
• Exam is Included and taken on the 2nd day of training!
• Adept Participation Certificate
• Official ITIL Foundation Certification
• Snacks & Beverages
• 98% Exam Pass Rate
• Unlimited exam support with mock questions/answers
• If you don't pass, the 2nd exam is free of charge

The ITIL Foundation offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a practice (Comprehension)
• Service Lifecycle (Comprehension)
• Key Principles and Models (Comprehension)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL Qualification scheme (Awareness)

What You Can Expect:

The classroom courses are designed to be a combination of information with team-building activities to get you interacting with others, live role- playing scenarios, and case studies to make it fun and interesting.

Our trainers are carefully selected and are working experts in their eld that teach you how ITIL can directly relate to your position or industry. They are highly experienced trainers that can give examples of real-time issues in the classroom activities.