Course Details

During the last few years, Customer Service Excellence has become one of the essential competitive advantages of companies which can use it to be differentiated in the market and provide superior services to clients, in order to exceed customers’ expectations. Therefore, anyone involved in Customer Service in the organization needs to know how to deal with customers in difficult situations, how to respond to their requests or concerns, how to manage their expectations and how to solve their problems. This workshop is designed to exchange international standards and best practice knowledge through applying different training techniques, like relevant case studies, games, workshops and exercises, which will simply enable you to provide a positive and memorable experience to your customers. In addition, it will help you and your company rise above the competition. Customer service is a skill which can be learned and mastered through practice and persistence.