Course Details

The course is directed by qualified faculties with their best gained experience and knowledge. The learning sessions are directed with insightful inputs and modern techniques, tools for superior pursuing of concepts. The specialities that are included in the program are as follows:

• Identify the key components present in all angry confrontation
• Recognise different stages of conflict escalation
• Recognise the signs of conflict and aggression
• Maintain composure when responding to conflict and aggression
• Use skills to manage their words, phrases and body language
• Demonstrate skills to stay calm and manage angry customer behaviour