Course Details

This is an Etiquette learning program for gaining excellence in Customer Service. This course is essential for all staff who have face-to-face contact with customers because everyone in your company has the chance to make a positive 'First Impression'.

Objectives :

• To learn the key skills of dealing face-to-face with customers and how to communicate effectively
• To learn the best ways to provide exceptional service by understanding the needs and expectations of a customer (including future needs and expectations)
• To gain an understanding of handling customers who complain, and how to deal with customers from a variety of cultures and backgrounds
• To understand how to create customer loyalty through great customer service and excellent customer care