Course Details

Training on Services Management is done by the academy. Highly dedicated professionals are always present here for the overall guidance of the students, in respect of the course. Course contents are as follows:

• The Nature of Services, Service Concept Framework and Services Thinking
• Servitisation and Service as Value Creation
• How Customers Perceive and Receive Value
• 6 Principles of Services Management
• Identifying and Defining the Service
• Organisational Interfaces for Service Delivery
• Organisational Tensions and Conflict
• Trends in eServices 
• Elements of eService Offerings
• Role of eService Managers