Course Details

The program takes participants through a self-discovery journey to find out their improvement areas before introducing the concepts of customer service and loyalty and their relationship with sales. The program also focuses on importance of communication in sales and does a deep dive into the area of account management to handle the key sales partners and key customers.

Learning contents :-

• Establishing the relationship between Sales, Customer Service and Customer Loyalty
• Responsibilities of a Salesperson to the Customer and the Company
• Art of influencing the customers
• Sales vs Marketing
• Effective communication in selling
• Steps in Sellling
• Art of Negotiation
• Closing the Deal