Course Details

The course is emphasizing on how to add value to the organization's image. This would include all duties assigned to the 'front-line' staff, like, answering phone calls effectively, drawing out caller requirements and taking accurate messages. The ways of becoming a good customer care are as follows:

• Roles and Responsibilities
• Through the Eyes of the Customer
• Information Back-up
• Telephone Communication
• The Reception Area
• Security Arrangements
• Reception of Visitors
• Action Plan