Course Details

Excellent customer service improves customer relationships, enhances your ability to retain customers and increases business. If you look after your customers they will come back. Techniques for customer care require effort and patience to learn. They are the factors that make the difference between merely proving adequate service and being known for truly outstanding, professional service.

The different ways to become a good customer care person are as follows:

• Customer Care at different levels of responsibility
• Who is your customer?
• Identifying customer needs and expectations
• Having the right image and attitude
• Personal appearance
• Communication skills
• Body language
• Surpassing expectations
• Customer delight. How?
• Customer queries and complaints
• Dealing with difficult customers and situations
• What does it take to give outstanding customer service?
• Enthusiasm
• Professionalism
• Presentation
• Make sure the customer comes back