Course Details

The objective of this telesales training is to help delegates understand the importance of effective sales communication on the telephone. It is essential training for all involved in selling.

• Describe why effective communication is vital to successful telesales
• Effective communication skills
• The four people factors in relation to customers' buying behaviors
• Add value to telesales call
• Structure for a telesales call
• Stages from opening the call to closing the call