Course Details

It is imperative for managers to ensure that their team members are equipped with the requisite skills for the job. Indeed many forward-thinking leaders take a personal interest in the professional development of their team. This course will help you understand the roles of coaching and counseling in the workplace and show how to apply the necessary skills to optimize team performance.

• The importance of coaching and counseling in the workplace
• The coaching process
• The essential skills
• Counseling - a key management skill
• Stages in the counseling process
• The essential skills of effective counseling
• Overcoming problem situations