Course Details

This workshop is designed for all levels of staff up to supervisor/ junior manager and is intended to help participants identify what makes effective communication and the specific skills they will need in order to be effective as communicators. By the end of the workshop, participants will be able to:

• Describe the barriers to communication and how to overcome these.
• Explain how to build rapport with others.
• Recognize the importance of listening and not making assumptions.
• Describe how to make communication clear and the importance of clarity.
• Understand what is meant is not always what is understood (intention v perception)
• Recognize the importance of asking open questions to clarify understanding.
• Describe their experience of a team activity and the key learning points about communication from that.