Course Details

The Soft Skills Academy courses are dedicated to anyone that is looking in improving their soft management skills such as communications, leadership, negotiation, sales, strategic planning etc. in order to be more successful their current role advancing their careers.

Courses offered here are as follows:

• BUSINESS SKILLS - CMD 009 : This course offers effective skills and practical solutions for successful leadership.
• COMMUNICATION SKILLS - CMD 006 : This program focuses on core concepts vital to successful communication such as Styles of Communication, Effective Listening and Questioning Skills, Assertiveness, Empathy and more.
• CONFLICT MANAGEMENT : The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.
• CUSTOMER SERVICE SKILLS - CMD 013 : The course is designed from the bottom up based on many practical exercises that the leaner will need to go through to gain the necessary customer service skills.
• DECISION MAKING SKILLS - CMD 015 : This course teaches a series of proven techniques that simply help you in decision making.
• NEGOTIATION SKILLS : This course covers a wide range of topics such as negotiation strategy, game Theory, psychological tactics, human emotional states, bargaining and so on Which prepares delegates for a variety of situations that require negotiation?
• Emotional Intelligence : The best way to learn Emotional Intelligence is through group interactions and in a controlled environment such as a training course. This course is designed to cover critical competencies within EI and train the delegates to become much more skilled in EI.
• GOAL SETTING SKILLS - CMD 019 : This goal setting training can help you take control of many areas in your life self-esteem, health & fitness, relationships, communication, career/lifework, finances, &/or life crisis so that you can determine where you’re going, how to get there, & when you’ll get there, & what you want to do.
• INTERPERSONAL &COMMUNICATION SKILLS - CMD 014 : Interpersonal and Communication skills are essential for all aspects of our business and private lives.
• LEADERSHIP & MANAGEMENT SKILLS - CMD 017 : The first responsibility of a leader is to define reality. The last is to say thank you. In between the two, the leader must become a servant and a debtor. That sums up the progress of an artful leader.
• MANAGEMENT SKILLS FOR MANAGERS : Improving Your Managerial Effectiveness
• MARKETING SKILLS : In this course, delegates will be introduced to the entire process of marketing and see how each area can benefit their organization.
• NEGOTIATION SKILLS - CMD 009 : This course covers a wide range of topics such as negotiation strategy, game Theory, psychological tactics, human emotional states, bargaining and so on Which prepares delegates for a variety of situations that require negotiation?
• OFFICE MANAGEMENT SKILLS - CMD 002 : This course allows participants to see clearly how offices can be run efficiently and effectively.
• PERFORMANCE MANAGEMENT - CMD 001 : This course is carefully designed to address various skills req uired when appraising others.
• PLANNING & ORGANISING SKILL - CMD 012 : The course helps delegates understand the key elements of planning & organizing & shows how they can be readily applied to the delegates' work environment. It will help people interested in clearly identifying & prioritizing the tasks and activities needed to achieve both business and personal goals.
• PRESENTATION SKILLS : We all want to give interesting, effective and memorable presentations. Your main objective as a presenter is to deliver a message.
• PROBLEM SOLVING & DECISION MAKING SKILLS - CMD 032 : Learn the tools and processes to find the right solutions to most any problem or situation.
• SALES SKILLS - CMD 030 : This course contains many exercises, role-plays, and guidelines to help the delegates master the sales skills during the course and start applying their newly acquired knowledge to their professional lives straight away.
• STRATEGIC PLANNING SKILLS - CMD 028 : This course is designed to combine proven-by-practice methods with new insights and ideas from a wide range of current strategic thinking.
• STRESS MANAGEMENT - CMD 003 : This course walks through many aspects of stress management such as time management, people skills, motivation, diet, influence techniques, right mentality , assertiveness and so on.
• SUPERVISORY SKILLS - CMD 023 : This program enables delegates to be more effective and efficient in their work to examine the principles of Time Management, Effective Planning and Self-organization.
• TEAM BUILDING - CMD 016 : A group becomes a team when each member is sure enough of himself and his contribution to praise the skill of the others.The program helps to coach systematically to help others achieve more and become their trusted team member.
• TIME MANAGEMENT : This course is continuously updated to reflect the progress in productivity tools as well as new methodologies that help delegates to become more productive in the long term.
• TRAIN THE TRAINER : A Comprehensive Course on Train The Trainer, Utilizing the Latest Research in Learning and Effective Transfer of Knowledge.
• TRAINING NEED ANALYSIS : Identification and Analysis of Training Needs is designed to enable you to identify training needs at an organizational, group and individual level, in a way that supports the corporate strategy and takes into account current and future needs, and human and cultural factors.
• UAE LABOUR LAW : Understand the key principles of the labour laws of the UAE and the regulatory and enforcement trends at the Ministry of Labour.