Course Details

Customer service is the provision of service to customers before, during and after a purchase. Customer service is also often referred to when describing the culture of the organization. It concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or may proactively interview customers for feedback.

We provide a comprehensive course with an extensive problem solving. Each lesson has concepts, illustrations, objective solved examples, subjective solved examples and exercises to help the student grasp the fundamental concepts. Attention and care on growing the skills of each student is given dedicatedly.