Course Details

Conflict arises from differences. It occurs whenever people disagree over their values, motivations, perceptions, ideas, or desires. Sometimes these differences look trivial, but when a conflict triggers strong feelings, a deep personal and relational need is at the core of the problem - a need to feel safe and secure, or a need to feel respected and valued.

This training course will enable participants to learn the theory and research of conflict in the workplace and to start to put into practice conflict management techniques.