Course Details

Develop a thorough understanding of the issues and challenges in today’s airport environment. Explore the role of the airports in the modern economy. Understand operational and business functions, the role of key partners in the air transport system, and civil aviation regulatory and security procedures. The key topics of this program are as listed below:

Overview

• Elements of airport master planning
• Managing the environment
• The future of airports

Operations

• Airport as an operational system
• Airport emergencies
• Airport security
• Safety management system for airports
• Extreme weather operations
• Collaborative airport decision making

Management

• Airside concessions
• Customer service
• Relations with airlines
• Training requirements
• Passenger facilitation

Upon completing this course you will have the skills to:

• Use proven techniques o improve your operational practices, solve problems, and optimize benefits
• Combine modern business practices with operations to meet international standards
• Identify areas for improvement in your operations and facilitation processes
• Apply performance measurement techniques to support key operational project needs