Course Details

Effectively managing safe, reliable and efficient handling services is a key to success for todays ground operations. Understand how service level agreements can reduce costs and improve quality; learn about safety management systems, auditing procedures and best practice for occupational safety and fraud prevention.

Key topics:

• The importance of Operational and Occupational Health and Safety training
• Managing risk and the components of Emergency Response Plans (ERPs)
• The use of SGHA contracts and Service Level Agreements
• Operational standards in the IATA Airport Handling Manual (AHM)
• The latest trends in passenger/baggage handling and catering