Course Details

While serving the public can be difficult, doing so within the hospitality industry has its own unique challenges in providing customer service excellence and experience.

The highly experienced, native-speaking English tutors use a dynamic, interactive and modern approach utilizing emerging technologies such as virtual and augmented reality, social media as well as traditional methods; audio-visual aids, games and role plays to introduce how to excel in customer service and deal with the most demanding of customers.

Our aim is to develop the skills and behaviour of the individual to exceed customers’ expectations
Who is this training for?

Any business, organisation or individual which has internal or external customers who they deal with face-to-face or over the phone.

Aims

To help businesses and individuals identify and set a customer service standard for their organization and understand what real customer service looks and feels like.

To deliver great customer service on a daily basis resulting in satisfied customer that return and recommend you to others.

Objectives

By the end of your training you, your staff and your business will be able to:

• Understand what great customer service looks and feels like
• Deliver a great customer experience every time
• Know what you want your customers to say about you and what you can do to get them to say it

Career Path

Consequently, there are many and varied career opportunities in this sector. From chef or concierge, tour guide or park ranger, travel agent or museum director this industry offers job opportunities with a passion for food, travel, sports, or nutrition.