Course Details

Providing quality healthcare customer service is more important than ever before. Our healthcare customer service training programs are specifically designed for hospitals, physician offices, clinics and medical practices in the healthcare industry. This customer service training for healthcare workers program is designed so you can either purchase the training materials to teach the course yourself or we can customize a particular solution to meet your needs.

Customer service within the healthcare industry has its own unique challenges in providing first-class healthcare and patient satisfaction.

The highly experienced, native-speaking English tutors use a dynamic, interactive and modern approach utilizing emerging technologies such as virtual and augmented reality, social media as well as traditional methods; audio-visual aids, games and role plays to introduce the basics of customer service and the specifics of providing it in a healthcare setting.

Our aim is to develop the skills of the individual to deal with a variety of everyday situations including how to manage conflict with confidence and competence.

Course Outcome

This customer service course for hospitals, medical centers & long term care facilities

• At this program's conclusion, participants should be able to:
• Differentiate healthcare customer service from other types of service interactions.
• Explain the importance of a positive attitude in delivering good customer service.
• List the benefits of providing good customer service to both internal and external customers.
• Identify barriers to providing high-quality customer service.
• Apply techniques for dealing with angry or upset customers by successfully answering case studies.
• Demonstrate how to successfully request personal information.
• Rephrase blunt communication for better results. Effectively manage job stress.
• Develop an action plan to improve their customer service skills

Career Path

As you search for the right opportunity, we encourage you to take into account all factors that will influence your decision. This will go a long way toward selecting the career path that best suits your needs and this training will absolutely a big impact to have a very effective performing your job objectives and take you high for your career growth.