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This course provides an introduction to the skills and techniques required to analyze and design new processes or to redesign and improve existing processes. It provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization. The course introduces a systematic approach and methodology for planning, monitoring, measuring and managing your company's business process performance and for redesigning and improving specific processes. This course focuses on identifying opportunities for process change and presents the process analysis, modeling, and design techniques and tools required to improve performance. Participants will learn to scope specific processes using graphical models to document results, and they will learn how to define measurement techniques for evaluating outcomes. They will also learn how to model as-is and to-be process workflows using BPMN notation. The course is organized around an applicable case study that will be developed by attendees working in teams. The approach is hands-on and business-oriented, and attendees will be able to immediately apply what they learn within their own organization.
Who should attend?
This course is for everyone interested in business process improvement. It's designed for business managers, business analysts, and practitioners involved in process-based change and the automation of process solutions.
What you will achieve
What you will learn
Course Outline