Course Details

Change in an organization's processes, information systems and business functions is at times necessary to achieve breakthroughs in efficiency, product or service quality and profitability. Business Process Reengineering (BPR) plays an important role in facilitating these changes.

In this course, participants will learn why BPR is in demand, when to and when not to use BPR and more importantly, how to do it effectively and successfully. Beyond just theory, you will benefit from rich class notes and unique case studies. You will also benefit from the sharing of real-life scenarios, tips and techniques to help you avoid the many pitfalls of BPR and how to overcome the many challenges when implementing it.

At the end of the course, participants will be able to:

• Understand the fundamentals of BPR
• Learn about Modelling and Optimizing Business Processes
• Witness the impact of BPR in known industries and government
• Learn how the overall business environment influences BPR
• Get hand-on experience on known modelling tools and BPR practice for simple processes
• Put IT high in your business agenda

This course is for: 

• Senior executives responsible for reengineering
• Members of the reengineering team
• Directors of Information Technology
• Business Unit Managers
• Quality Assurance Managers

Course Outline

• Introduction to BPR
  • Introduction, Definition, Basic Keywords, The need for BPR, Advantages, Constraining Factors, Challenges
• BPR Life Cycle Methodology
  • The BPR Lifecycle Methodology
  • Rationalising BPR
  • Process analysis/visualisation
  • Process redesign
  • Implementation planning
  • Case Studies
• BPR and KPIs
  • KPIs Definition, Measuring KPIs
• Role of IT in BPR
• Governance & BPR Total Quality Management
• Risk Management, Organizational Structures, BPR Project Management
• Change Management & BPR

Course Implementation

Lecture, workshops and Class discussion