Course Details

The goal of this program  is to prepare  the participants to become familiar with the current theories, practices,  tools and techniques in knowledge management (KM). In addition, students will learn to determine the infrastructure requirements to manage the intellectual capital in organizations

Program Objectives

By the end of the program, participants will be able to:

• Define learning organizations and list their various characteristics.
• Identify the knowledge life-cycle and develop processes for knowledge management at each phase.
• Define the role of employees in learning organizations and strategies for building a knowledge sharing culture.
• List the barriers and corresponding strategies associated with creating an effective learning organization.
• Evaluate the use of technology in learning organizations and assess the feasibility of implementing existing technological tools.

Who Should attend?

• Managers and senior managers
• Human Resources professionals who wish to transform their business units to learning organizations.
• Middle managers and professionals whose responsibilities are to develop their organizational knowledge management strategies and promote knowledge management practices.

Program Outline

• Introduction to Knowledge Management (KM)
  • KM Terminology
  • The Life-Cycle of Knowledge
  • Importance of Knowledge Management
• Creating the Ultimate Learning Organization
  • Definition of a Learning Organization
  • Function of a Learning Organization
  • Characteristics of Learning Organizations
  • The Five Learning Disciplines
  • Barriers to Creating the Learning Organization
  • Case study

• Strategies to Creating your Learning Organization
  • Strategies for Knowledge Transfer
  • Evaluate your Knowledge Management Strategy
  • Creating a Knowledge Sharing Environment
  • Organizational Learning Processes
  • Knowledge Workers and Learning Organizations
  • Skills Required in Knowledge Workers
  • The Role of Employees in Knowledge Management
  • Case study
• Creating a Knowledge Sharing Environment
  • Organizational Learning Processes
  • Knowledge Workers and Learning Organizations
  • Skills Required in Knowledge Workers
  • Case study

• Implementing Knowledge Transfer Technologies
  • Technology as an Integral Element in Knowledge Management
  • Categories of Available Tools
  • Case study