Course Details

Our institute has the best trainers and a well groomed environment. When you have completed this course you will be better able to understand the following factors.

• Explain the meaning and significance of customer care
• Identify your internal and external customers
• Identify your customers’ needs and any areas in which you are failing to meet them
• Provide an effective lead for your team in raising the standard of customer care
• Ensure that you and your team members perform to a high standard in customer - contact situations