Course Details

The ILM Level 2 units are concise qualifications designed to give learners a basic knowledge of the various roles, functions and responsibilities in customer service and business communication.

There are no formal entry requirements, but participants will normally be either practicing or aspiring team leaders or supervisors with the opportunity to meet the assessment demands, and have a background that will enable them to benefit from the program

To earn the ILM Level 2 Award in Leadership and Team Skills, candidates must pass practical assessments (one mandatory) with a total of 3 credits.

In addition, each unit also counts as credit towards the Full Qualification of the Level 2 Certificate in Leadership and Team Skills.