Course Details

This qualification provides candidates with the skills required to deliver efficient and reliable customer service. They will gain an understanding of customer expectations and needs and will be able to deal effectively with customer queries and complaints.

After the completion of the course you will get better results in your job or your personal life in terms of communication which is an integrate part. The ways to deliver good customer service

• Different communication methods
• How to provide good customer service in line with organizational procedures
• How to effectively deal with customer queries, problems and complaints