Course Details

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service. Transition phase of the Service Lifecycle. The course covers the managementand control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exams.