Course Details

The ITIL Foundation training course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL best practice framework. The course is based on principles described in ITIL’s Service Support and Service Delivery Standards. The course prepares participants for the examination leading to the Foundation Certificate in IT Service Management. ITIL Foundation is an instructor-led course which:

• Provides a practical understanding of ITIL Foundation key concepts, principles, processes, and functions
• Prepares students to pass the ITIL Foundation exam