Course Details

Proefessional Program on Conflict Management is provided here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• An overview of the definition of conflict and what conflict resolution means
• Familiarity with the six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Explore how Emotional Intelligence (EQ) is relevant to managing conflict
• Learn how to analyse your personal strengths and weaknesses in Emotional Intelligence
• Master communication tools such as the agreement frame and open questions
• Understand how to use EQ to deal with anger, lack of assertiveness and stress
• Learn how to use conflict resolution tools to prevent conflict