Course Details

Call Centre Training Program is available with us. In this training we'll teach you to master the perfect telephone etiquette for winning & retaining customers. Guidance here is provided by experienced industry based professionals.

Course fundamentals:

• Learn how to win over customers in the first 30 seconds on the phone
• Understand how to manage your own state and reflect your positive state on customers
• Master questioning and listening skills to make clients feel safe and ensure satisfaction
• Obtain linguistic tools and vocal techniques to build common ground and rapport
• Explore ways to tap the motives and hidden psychological needs of customers
• Identify ways to negotiate effectively for win-win outcomes
• Master objection handling and deal skilfully with difficult or challenging customers