Course Details

Internal Customer Service Course is available with us. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Gain a clear picture of internal service relationship
• Confirm how customer service excellence can lead to long and profitable “Client” relationships
• Learn how to make every interaction with customers a positive experience
• Identify VAK personality types and discover your own
• Identify best practices for managing different types of customers
• Learn how to build rapport and increase communication effectiveness
• Develop listening skills to learn and understand your internal customer's needs
• Learn new tools and techniques for Customer Service excellence on the phone and through emails