Course Details

Customer Relationship Management Training is done here. Guidance here is provided by experienced industry based professionals. Detailed course materials are given. Every kind of assistance regarding the course during the sessions are provided by our institution.

Course fundamentals:

• Identify the loop-holes between excellent customer care within the organisational strategy and hierarchy
• What outstanding customer service comprises of
• Planning a complete framework to ensure customer care standards are met with
• Explore in detail the leadership qualities required to develop a customer-oriented team
• How customer complaints and grievances are critical to every organisations growth and development
• To always be a step ahead of your customers’ requirements; ‘over deliver and under-promise’ attitude
• Ways to make your customer feel important
• Study ways to overcome roadblocks that are in between your service and the customers’ expectations
• Ways to say no positively deal with impractical expectations without upsetting and offending the client
• Self-evaluation techniques to assess your performance during every stage of customer care