Course Details

The front desk of a hospital is the microcosm of a populace – the middle class, the ultra rich, farmers, the very poor, the aging and of course the very frail and ill. All have one item in common; they don't want to be at the hospital.

The Front Office is the first impression patients have of a Hospital, Nursing Home, Diagnostic Centre etc. and their overall experience in receiving treatment. Personnel in the Front office need to be thoroughly trained to ensure patient satisfaction. With trained people on the job, patients tend to feel comfortable and return to the same organization to receive care, thus generating repeat business.