Course Details

You will learn essential inter-personal skills, how to really listen effectively to people, and then how to communicate convincingly and effectively in this course. Your work relationships with colleagues and clients will be enhanced, and your productivity greatly increased; as you pursue this program. 

Course contents:

• What is Communication?
• How Do We Communicate?
• Other Factors in Communication
• Understanding Communication Barriers
• An Overview of Common Barriers:  Language Barriers, Cultural Barriers, 
• Differences in Time and Place.
• Paraverbal Communication Skills
• The Power of Pitch
• The Truth about Tone
• The Strength of Speed
• Non-Verbal Communication
• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures
• Speaking Like a STAR,  15,  S = Situation,  15,  T = Task,  15, A = Action,  15, R = Result
• Listening Skills
• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others
• Asking Good Questions
• Open Questions
• Closed Questions
• Probing Questions
• Appreciative Inquiry
• The Purpose of AI
• The Four Stages
• Examples and Case Studies
• Mastering the Art of Conversation
• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips
• Advanced Communication Skills
• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages