Course Details

Through this program you will gain essential skills in the art of supervision. Understanding different styles of leadership better is a crucial part of this program. The student is made to feel more confident as a supervisor, and will be able to guide and direct the employees towards their maximum effectiveness.

Course contents:

• Setting Expectations
• Identifying Opportunities for Improvement and Growth
• Verbal Expectations, expectations in Writing
• Setting Goals, & using Cascading Goals
• The Three P’s (positive, personal, possible)
• Helping Others Set Goals
• Assigning Work
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach
• Degrees of Delegation
• Level One: Complete Supervision
• Level Two: Partial Supervision
• Level Three: Complete Independence
• Implementing Delegation
• To Whom Should You Delegate?
• Monitoring the Results
• What is Good Feedback
• Feedback Delivery Tools
• Managing Your Time, The 80/20 Rule
• Prioritizing,  the Urgent-Important Matrix
• Using a Productivity Journal
• Using Routines to Simplify Your Work
• Resolving Conflict
• Using a Conflict Resolution Process
• Seeking Help from Within the Team
• Seeking Help from Outside the Team
• If You’ve been Promoted from within the Team
• If You’re Leading a Brand New Team
• A Survival Guide for the New Supervisor
• Go to Gemba