Course Details

This course is for managers, marketing personnel and sales staff who want to gain a greater understanding of how to interact with colleagues and customers in a sensitive and effective way. In this program learn how to utilise your personal style, body language, tone of voice and negotiating skills to maximise your impact with all level of people.

Course contents:

• Verbal Communication Skills
• Listening and Hearing: They Aren’t the Same Thing
• Verbal Communication Skills
• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power
• Non-Verbal Communication Skills
• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It
• Making Small Talk and Moving Beyond
• Starting a Conversation
• The Four Levels of Conversation             
• Moving the Conversation Along
• Asking for Examples
• Using Repetition
• Asking for Clarity and Completeness
• Remembering Names
• Creating a Powerful Introduction
• Using Mnemonics
• Uh-Oh…I’ve Forgotten Your Name
• Influencing Skills
• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up
• Bringing People to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together
• Sharing Your Opinion
• Using I-Messages
• Disagreeing Constructively
• Building Consensus
• Negotiation Basics
• Preparation
• Opening, Bargaining, Closing
• Making an Impact
• Creating a Powerful First Impression
• Being Zealous without Being Offensive