Course Details

If you want to gain a deeper understanding of yourself and your emotional makeup and how to best interact with people in your work and social environment, then this course is for you. You will gain a new powerful understanding your emotional makeup and how to take control of this. This will help you to enhance your interpersonal relationships, through greater sensitivity and awareness in all your interactions with colleagues and customers.

Course contents:

• What is Emotional Intelligence?
• Self-Management
• Self-Awareness
• Self-Regulation
• Self-Motivation               
• Empathy
• Skills in Emotional Intelligence
• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Manage Emotions          
• Verbal Communication Skills
• Focused Listening          
• Asking Questions
• Communicating with Flexibility and Authenticity           
• Non-Verbal Communication Skills
• Body Language
• It’s Not What You Say, It’s How You Say It
• Social Management and Responsibility
• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language
• Tools to Regulate Your Emotions
• Seeing the Other Side
• Self-Management and Self-Awareness
• Giving in Without Giving Up
• Gaining Control
• Using Coping Thoughts
• Using Relaxation Techniques
• Bringing it All Together
• Business Practices (I)
• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively
• Business Practices (II)
• Optimism
• Pessimism
• The Balance between Optimism and Pessimism
• Making an Impact
• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive