Course Details

World Class Customer Service Development Training is available with us. Detailed tutoring is done by our academy. Attention and care on growing the skills of each student is given dedicatedly. By the end of this course you will be able to:

• Have the skills to provide Legendary service to all customers Recognize the needs and expectations of a customer
• The ability to maintain excellent impression for yourself and your company
• Maintain a positive, customer-focused attitude, even in challenging situations.

Contents of the course is listed below:

• Making the customer feel special and valued
• Positive words, tone and body language is the impression you create
• Establishing rapport with customer
• Asking the right questions – TED technique Showing a ‘brand’ image
• Using C.A.R.P system to resolve customers’ complain
• Giving ‘bad news’ and saying ‘no’ constructively
• Defusing a difficult situation
• Demonstrating empathy – exploring options and alternatives Balanced behavior responses
• Acting on feedback from customers How to generate customer loyalty Improving the brand experience Managing customer complaints Managing extremes of behavior
• Managing your emotion and your customer’s emotion
• Using the complaint to re-shape the ‘customer experience’ Genuine, sincere and proactive customer service