Course Details

This course develops all these skills and knowledge that enable office Professional to maximize his contribution to the manager, team and organization. Course module is as follows:

• Administrative responsibilities, skills, and qualities
• Developing professional appearance, punctuality & office ethics
• Prioritization and flexibility when priorities change
• Effective time Management, saving time using email
• Avoiding common mistakes
• Understanding Methods of Filing & Selecting the Best One
• Managing Petty Cash
• Effective listening skills, Communication, Body Language, Words, Tone of Voice, Questioning For Clarity
• Saying ‘No’ Constructively
• Establishing effective procedures
• Organizing meetings - taking minutes.
• Writing on behalf of others
• Formulating an action plan
• Effective written Business Communication
• Telephone Skills and Telephone Etiquette