Business Training Life Coaching Courses in Dubai

Course Details

Professional Course on Angry Customer Handling is conducted here. Interactive classes packed with real-time strategies for calming down & soothing angry customers are provided to the students. Detailed course materials are given.

Course fundamentals:

• Understand the Psychology of “Why”, “When” and “How” customers get angry
• Recognise situations that can cause frustration for customers, and seek ways to minimise the issues
• Realise the importance of maintaining a good emotional state when dealing with angry clients
• Develop awareness of how to objectively assess the situation and separate the customer from their behaviours
• Master four easy-to-use strategies to always calm down an angry client
• Understand the importance of both verbal and non-verbal communication in tough situations
• Learn to regain control of the conversation if the customer uses bitter or abusive language
• Become aware of how “Excuses” can further escalate the situation

Course Details

Training on Cultural Awareness for Professionals is provided here. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Defining Culture
• Cultural identity
• Hofstede's Cultural Dimensions
• Understanding workplace values around the world
• Checking cultural lenses
• Global consciousness
• Intercultural communication
• Managing cross cultural conflict
• Multi cultural teaming.

Course Details

Cultural Awareness Course for Arab Nationals is provided by us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• An overview of definition, terms and history of diversity to build cultural sensitivity
• Identify the dos and don'ts, traditions and values of different cultures
• Explore different working styles and attitudes toward time and deadlines
• Understand the importance of body language in interpersonal communications
• Master active listening and effective questioning to receive diverse messages
• Explore stereotypes and biases, how they develop and the reasons for your perspective
• Obtain strategies to remove barriers and bridge differences to encourage diversity
• Learn how to respond to complaints, take appropriate action and prevent repetition

Course Details

Meeting Minutes Skills Training Course is provided by us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Meetings – An overview
• The crucial meeting stages for the minute taker
• Meeting Agendas
• Key elements of an effective agenda
• Consistent, effective and practical agenda setting
• Agendas and templates – Clarity, Uniformity and Accuracy
• Presenting the minutes
• Turning speech into actual minutes
• Basics of ‘Action Minutes’
• Taking notes during a meeting
• Abbreviations and the use of condensed words and terms to suit your organisation
• Role plays and Exercises
• Wrap-up

Course Details

This is a course for the mid-level managers, team leader & members and executive assistants & co-ordinator. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

Know Your Boss

• Understanding Your Boss
• Being part of the solution, not the problem
• Developing skills
• How your boss adds to work stress
• Create the perfect relationship with your boss

Build Your Skills

• Coping with emotions
• Being assertive
• Listening and being listened to
• Feedback techniques

How to Manage a Difficult Boss

Course Details

Training on Trust building at Workplace is given by us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• What Trust is Not
• Defining trust and betrayal
• Top Gun (Game 1)
• Nature of Trust
• Workplace Relationships
• Basic differences between our personal and professional relations
• Types of relationships that can exist at workplace
• Play Well With Others: Develop effective work relationships
• Pillars of Workplace Trust
• Reliability
• Capability
• Honesty
• Empathy - The Foundation of Emotional Intelligence (EQ)
• Lack of Trust: Implications
• Lack of Trust
• Save The Oilrig (Game 2)
• Trust Destroyers
• What you can do when you don't trust your boss
• The Initiative: Trust Creators
• Meta-Stating New Possibilities
• The Highest Tower (Trust “Building”)
• Pillars and Blocks of Workplace Trust
• Communication and Perceptual Flexibility
• My Trust Action Plan and Words From The Wise
• Benefits of Trust   The Critical Role of the Leader or Supervisor in Trust Relationships   Enhancing Personal Credibility

Course Details

Professional Grooming on Emotional Intelligence is available here. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Defining Emotional Intelligence
• Emotions as the basis of performance
• The Different types of intelligences
• The Iceberg effect
• EI Models and Theories
• Daniel Goleman’s Benchmark Model
• Impact of Emotional Intelligence on Self-Leadership
• Pillars and Competencies of EI
• EI Self-assessment and understanding the results
• Self-awareness; the foundation of EI
• Understanding the Emotional Brain
• Discovering your own brain personality type
• Identifying values and drivers for self-motivation
• Highlight your strengths and opportunities
• How to present yourself with confidence
• Social Intelligence and Resonant Leadership
• Social awareness and adaptability
• How to develop your flexibility to handle change
• Optimism and positive attitudes
• Emotional hijacking and emotional contagion
• Understanding empathy and its impact on relationships
• Influence and effective strategies of persuasion
• Aligning personal and organisational values for peak performance

Course Details

ABC Success will equip participants with core behavioural and business skills to operate effectively in the business world. Specific objectives will depend on the combination of modules selected. The following summary of objectives is based on the modules HNI recommends to form the foundation of your Nationals development programme:

• Understand Organisations and Organisational Behavior
• Learn communication skills, negotiation techniques and tips for making an impact
• Apply the seven-step conflict resolution process to resolve disputes
• Master the creative problem solving process and tools to solve any problem
• Explore ways to become a top-notch team performer, at work and in life
•  Identify and apply time management strategies to control workload and achieve work-life
• Learn how to make meetings efficient and
• Master basic public speaking skills to deliver presentations with power
• Understand how to express self-worth with assertiveness and self-confidence
• Avoid embarrassing etiquette mistakes and learn to always look and sound your best
• Practice networking and get skilled on how to ‘break the ice’
• Acquire and master essential corporate skills in the areas of business writing, financial principles and management, project management, customer service, office administration and more

Course Details

Team Building Skill Development Course for Managers are available. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below: 

• Embrace the dynamics of working in a team as a whole and individually
• Understand Team Culture and how to thrive amidst organisational values, norms and behaviours, with a result- oriented and positive attitude
• Learn the art of collaboration under challenging circumstances
• Build and comprehend the dynamics of trust and it’s co-existence in a working environment
• Increase positive functional behaviour; improving interpersonal and intrapersonal relationships
• Promote tolerance and empathy amongst team members
• Understand different personality types and establish effective communication to manage and maximise team performance
• Manage conflict at the workplace amicably while increasing cohesiveness and effectiveness of the team

Course Details

Classroom Training Program on Goals and Objectives is available with us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course objectives are as listed below:

• Understand the difference between goals and objectives
• Develop awareness of the importance of setting SMART goals and objectives
• Master the use of SMART vs. SMARTER goals and objectives
• Learn how to write goals and objectives
• Align individual and team goals with departmental and organisational goals

Course Details

Training Classes on Stress and Time Management is available here for the students. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students. The course contents are as listed below:

• Neuro-linguistic States and the Languages of the Mind
• The Psychology of Human Emotion
• The Higher Levels of Mind and The Power of Self-Reflexivity
• Differentiating Person from Behaviour
• Clearing The Mind
• Identifying and Disputing Cognitive Distortions
• The Power of Pre-suppositions, Self-Acceptance and Appreciation
• Techniques for Transformation
• Owning your Power-Zone
• Flow
• Techniques for Instant Release and Relaxation
• Setting Expectations
• Goal Setting
• The Three P's
• S.M.A.R.T. Goals
• Prioritizing Your Goals
• Visualization
• Prioritising Your Time
• The 80/20 Rule
• The Urgent Versus Important Matrix
• Assertiveness
• Planning Wisely
• Tackling Procrastination
• Crisis Management
• Organising Your Workspace
• De-Clutter
• Managing Workflow
• Dealing with E-mail
• Using Calendars
• Delegating Made Easy
• When to Delegate
• To Whom Should You Delegate?
• How Should You Delegate
• Keeping Control
• The Importance of Full Acceptance
• Setting a Ritual
• Meeting Management
• Alternatives to Meetings

Course Details

Vocational Course on Assertiveness and Self Confidence is available with us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students.  The course objectives are as listed below:

• What Does Self-Confidence Mean To You?
• Obstacles to Our Goals
• The Role of Emotional Intelligence in Assertiveness and Self Confidence Management
• Values and beliefs
• The Four Social Fears
• Communication Skills that make a real difference
• The Importance of Goal Setting
• Feeling the Part
• Looking the Part
• Sounding the Part
• Powerful Presentations of self and others
• Coping Techniques
• Dealing with Difficult Behaviour.

Course Details

Stress and Anger Management Courses are done by us. Unique tutorial procedures are followed by our tutors here. Proper guidance is provided to the students.  The course contents are as listed below:

Introduction

• The psychology of human emotions
• The structure of Neuro-linguistic states and the languages of the mind
• The Higher Levels of Mind and The Power of Self-Reflexivity
• The Positive Intention behind Emotions
• Separating between Human and Behaviour
• The Dam Vs Flooding (Meta-Stating Anger and Stress) Technique

Clearing The Mind

• Unleashed from The Prisons of Mind
• Identifying and disputing cognitive distortions
• Powerful Pre-suppositions
• Quantum Transformation Technique
• The Power of Self-Acceptance, Appreciation and Awe Technique

Empowerment (Setting a Platform for Emotional Mastery)

• Intentional Stance Technique
• The Power –Zone (Ownership of Thinking-Emoting-Speaking-Behaving)
• Meta-Stating Troubling Emotions Technique

Flow

• Instant Judgment Release Pattern
• Instant stress release pattern
• Identifying and disputing cognitive distortions
• MetaStating Expectations
• The Eu-Stress Game
• MetaStating Relaxation.

Course Details

Police Security Courses are available with us. Course materials for study purpose are provided by us to each of the student in ample amount. The course shall have the following training specialities:

• Excellence in the preparation of the security and military annual training plans
• Technical and technological tools in the security Investigation Department
• Investigation and investigations in the field of security work
• Banks and financial institutions, security
• Security crisis management in accordance with the system of global quality
• Modern methods in the fight against terrorist acts and to secure airports and vital facilities
• Guard and secure the installations systems
• The scientific method in the main operating room management during security crises
• Securing ports and airports in the face of terrorism
• VIP Protection
• Security architecture to protect vital installations and dealing with militants
• Tourism Security

Course Details

Food Security Learning Programs are provided here to the interested students. Course materials for study purpose are provided by us to each of the student in ample amount. The course shall have the following training specialities:

• Security management systems and food safety
• Standard adoption of food security system 22000 - training documentation and implementation
• Training on the implementation and review of HACCP and risk analysis (HACCP)
• Standard ISO / FSSC 22000 - Food security management systems sound manufacturing practices
• Quality safe food
• Food safety
• Controls on food and health facilities
•  

Course Details

Human Rights and Social Work Training Programs are available with the center. Course materials for study purpose are provided by us to each of the student in ample amount. The course shall have the following training specialities:

• Integrated program for practicing social and voluntary work permit
• Marketing Social Work
• Integrated program for the management and marketing of small enterprises
• Introduction to Human Rights
• Principles and standards of basic human rights
• Write reports in the field of human rights
• The rights of people with special needs
• In the field of human rights of children and women
• Human Rights in the UAE law
• New media and its role in the defense of human rights
• Diploma in the preparation of social worker

Course Details

Training Course on Social Responsibility and Sustainability Sector is available with us. Course materials for study purpose are provided by us to each of the student in ample amount. The course shall have the following training specialities:

• Green applications in institutions
• Green building and empowerment in the field of sustainability
• Green Project Management
• Social responsibility in institutions
• Sustainability criteria in institutions
• Environmental footprint in the UAE
• Excellence and sustainability in growth
• Standards and philosophy of rationalization in the field of energy, water and waste
• Responsible behavior = sustainable success
• Excellence in corporate performance awards

Course Details

Public health and Safety Training Courses are conducted here. Course materials for study purpose are provided by us to each of the student in ample amount. The course shall have the following training specialities:

• First aid
• Medical management
• Risk control and management of public safety systems
• The use of risk analysis in the sample collection system
• Ways to control the contamination of meat and poultry meat Balslamounila revealed laboratory
• Hazardous waste management and pollution prevention
• Key elements of safety oversight in accordance with international standards
• Contaminants and methods of meat for meat processing and inspection
• Medical coding
• Health and safety of Abattoirs and application of assessment critical points system
• Risk analysis and use system
• Occupational Safety and Health
• Health of the environment and control pollution level
• Entomology Medical Entomology
• Medium food safety
• Safety and Risk Management Engineering
• The basics of food safety
• Statistics and Epidemiology
• Advanced food safety managers, senior executive chef
• Advanced course in HACCP
• Education and health education
• Monitoring and measuring the security and health risks in enterprises
• Preparation of emergency, rescue and evacuation plans
• Water Health Water Sanitation
• Advanced workshop in dealing with the fire and evacuation
• Create and leadership to deal with the crisis teams in emergencies
• Risk analysis in sampling of food inspectors and public safety system
• Integrated program for food inspectors
• Exchange journalist and liquid waste management and environmental sanitation for municipal inspectors
• Administrative excellence in the field of health and the environment
• Modern systems for the safety and health of food and methods of health Storage
• Medical Waste
• Modern systems in food storage and reduce storage risk

Course Details

Course on Administrative Excellence, Creativity and Self Development is provided here to the students. Unique tutorial procedures are followed by our tutors here. The course shall have the following included in the learning sessions:

• Six Thinking Hats
• Project management
• Achieve administrative excellence depending on the Dubai administrative program of excellence
• Time management and setting priorities
• Achieve zero degree of errors by using the theory of kaizen
• Total quality management institutions
• Client management and excellence in customer service
• Dealing with the media and relationship management skills
• Identification of customer psychology and body language
• Arts etiquette and ethics of dealing effectively
• Dealing with VIP Skills
• Brain Training for success with NLP
• How to understand the anger and get rid of him?
• Self-management skills
• Strong personal skills industry
• Improve memory skills and mental capacity
• Enhance the skills of self-confidence
• Administrative analysis and job descriptions
• Leadership strategy for human resource managers
• Balanced scorecards
• Training needs analysis for training coordinators
• Measure the impact of training on performance
• Polarizing and employment skills
• Action successful interviewing skills
• Accounting and financial management training for managers and human resources
• Identify training needs and assess training
• Best practices for training coordinators
• Career development and planning
• Training of Trainers from design to delivery
• Management and coordination of training activities
• Activation of human performance tools
• Modern methods and trends in human resource management
• The preparation of training packages
• Recruitment, training and career planning
• Human resources and leadership success in institutions
• Effective planning and administrative regulations
• Deviate career paths and effective planning for the management of the human element
• Strategic Planning for career substitution
• Thiqiq career development through training
• Preparation of plans and training budgets
• Preparation of job descriptions based on management evaluation
• Integrated program for the restructuring of human resources strategy
• Selection and recruitment and organizational restructuring mechanism
• Technology excellence in human resources management and management development
• Modern Trends of Personnel

Course Details

Soft skills is a term often associated with a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, interpersonal skills, managing people, leadership, etc. that characterize relationships with other people.

Highly experienced teachers are provided. Personal care is given to each student. Regular scheduled time class tests are taken. Based on those, per student evaluation is done by us. Weaker students are given special attention; if required. Every kind of guidance during the classes is provided to the students.

Course Details

An individual's personality is an aggregate conglomeration of the decisions they have made throughout their life and the memory of the experiences to which these decisions led. There are inherent natural, genetic, and environmental factors that contribute to the development of our personality. During the classes merit and skill developments are kept under strict observation. Each student is evaluated on the basis of classes and tests taken here. Special attention is given to the weaker students; if required.

Course Details

Decision making, long believed to be a cognitive skill has now been shown as an Emotive Skill. Dealing with one’s own stress, and developing better interpersonal relationships are the keys to profession al success. All of these are part of what is now called “Emotional Intelligence learning”.

EI is a learnt skill and interestingly enough, is the one aspect of us that can keep improving right throughout our lives. This program is an opportunity for participants to test their present EI levels (called EQ) and work out an action plan to improve the same.

Course Details

Stress seems like an inevitable part of life. The demands of work, home, and society can place a lot of stress on just about anyone. This one-day program will help you identify your personal stress and will explore some ways to manage and prevent stress. Intensive teaching procedures are followed here for the students' best benefit.

Course Details

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. In this one-day program, participants will learn how to make the most of their time by getting a grip on their office space, organizing their workflow, learning how to use their planner effectively, and delegating some of their work to other people.

Course Details

Train - The - Trainer Professional Training is available here for the students. Intensive teaching procedures are followed here for the students' best benefit. Each and every significant aspect of the course is taught with great care and diligence from our end. All the students are levied with equal amount of individual attention during the classes.